Receptionist

California University of Science and Medicine (CUSM) seeks a service-oriented professional with strong communication and organizational skills to join the Finance and Administration team. The Receptionist will serve as the first point of contact for students, employees, and visitors, ensuring a welcoming and professional environment at the University’s main lobby. The ideal candidate will demonstrate excellent customer service, attention to detail, and the ability to handle multiple tasks in a dynamic environment while maintaining confidentiality and professionalism.

Priority consideration will be given to applicants who submit a resume and cover letter by Thursday, April 10, 2025, through the application link. The wage range of $22 - $26/hour is dependent on education, job-related knowledge, skills, and experience. Applicants must be available to work on campus five days a week. The shift schedule is Monday to Friday from 8:00 AM to 4:30 PM.

Documents required

• Cover Letter/Letter of Interest
• Resume

Position Purpose

Under the direct supervision of the Assistant Dean of Finance and Administration, the Receptionist is responsible for delivering exceptional customer service to the University’s students, employees, and visitors. The Receptionist is the first point of contact for all visitors to the University.

Essential Functions

95% Welcome Desk – Main Lobby

• Display a high level of professionalism while interacting with students, employees, and visitors and when dealing with confidential and sensitive issues and documentation.
• Provide high-quality service to front desk activities.
• Greet vendors and visitors and contact the appropriate department.
• Answer and screen incoming phone calls professionally; take and deliver messages as needed.
• Greet students, employees, and visitors with a positive and helpful attitude.
• Assist students, employees, and visitors in finding their way around the building.
• Assist in workplace security by issuing, checking, and collecting badges.
• Maintain visitor log.
• Maintain the CUSM phone directory.
• Coordinate access for vendors or emergency personnel with the Building Manager for any facilities issues.
• Provide backup services to the Building Manager for receiving and shipping activities.
• Accept and distribute mail to staff and faculty.
• Assist, coordinate, and train Welcome Desk activities with front desk interns.
• Assist with department or university events.
• May be required to adjust work schedule in support of university operations (evenings or weekends).

5% Other Duties as Assigned

Required Educational Qualifications

• High School diploma or General Education Degree (GED) and a minimum of one (1) year experience in the customer service industry.

Skills and Abilities

• Excellent communication skills, including written and verbal acuity.
• Excellent customer service skills.
• Strong knowledge of Microsoft Office Suite, MS Outlook/Teams, SharePoint, and Adobe Sign.
• Ability to maintain confidentiality; ability to recognize sensitive information and handle information with care and tact.
• Excellent organizational skills and attention to detail to prioritize work assignments, employ political acumen, and integrate information to determine an appropriate course of action.
• Ability to guide processes to closure.
• Ability to work on multiple tasks simultaneously.
• Ability to adapt to a dynamic environment.
• Ability to exercise sound judgment routinely and independently in decision-making.
• Demonstrated experience working independently and as part of a team.
• Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.

Preferred Qualifications

• Associate’s degree.
• Prior experience as an administrative assistant or receptionist.
• Experience in higher education, medical education, or university environment.

Other Requirements

Items Used

Standard office equipment including computer, printer/copy machine, postage machine, and telephone.

Physical Requirements

• Sit: Constantly
• Stand: Frequently
• Walk: Frequently
• Bend: N/A
• Squat: N/A
• Climb: N/A
• Crawl: N/A

Mental Requirements

• Read/Comprehend: Constantly
• Write: Constantly
• Perform Calculations: Frequently
• Communicate Orally: Constantly
• Reason and Analyze: Constantly

Environmental Requirements

• Is exposed to excessive noise: No
• Is around moving machinery: No
• Is exposed to marked changes in temperature and/or humidity: No
• Drives motorized equipment: No
• Works in confined quarters: No
• Dust: No
• Fumes: No

Disclaimer:

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required to employees assigned to this job.

Proof of full vaccination and one booster of SARS-CoV-2 (COVID-19) is a condition of employment or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection.)

FLSA Status: Non-Exempt

Job Description Preparation Date: July 1, 2024

Diversity and Equal Employment Opportunity Policy Statement

California University of Science and Medicine (CUSM) supports the principles of equal opportunity, inclusion and diversity in employment and education. The University seeks to ensure that no person will encounter discrimination in employment or education on the basis of age, skin color, ability status, biological sex, gender identity, gender expression, national origin, immigration status, race, ethnicity, religion, sexual identity, or Veteran's status. This policy is applicable to both the employment practices and administration of programs and activities within the University. It is the policy of the University that no person shall be excluded from participation in, be denied the benefits of, or in any way be subject to discrimination in any program or activity at the University. Further, CUSM is committed to being an antiracist institution that continuously works to end oppression in all forms. Therefore, CUSM actively maintains institutional structures and learning opportunities to prevent bias or discrimination incidents and address them with individual and collective accountability should they occur.