Operations Manager

California Water Service

Job Description :

The Operations Manager is responsible for managing the operation, maintenance and customer service activities of the district water system, including managing and monitoring operating expense budgets and supporting the execution of the capital budget; managing customer service and SOX compliance, establishes oneself as a leader in the community; complies with local, state, and federal regulatory requirements for drinking water; acts as the designated Company official for public meetings or forums; participates in the General Rate Case (GRC) process. This position is located in King City, CA.

ESSENTIAL FUNCTIONS :

Manages staff, including prioritizing and assigning work, conducting performance evaluations, overseeing training and development, and making hiring, termination and disciplinary recommendations

Oversees all customer service activities and responds to / resolves customer inquiries regarding billing or water quality

Provides oversight for water quality and quantity water system operations, maintenance, and stand-by operator after-hour activities

Oversees operations related to distribution, quantity, and quality including maintenance and construction activities, all capital construction and activities, budget development, monitoring expenditures, and resolving complex customer service issues

Manages and oversees the District's Operating Budget; prepares the Annual Operating Budget for all field activities.

Schedules and modifies operations to meet corporate, Company, and local goals, initiatives, and projects

Performs Shift operator duties on a daily basis and acts as the Chief operator as needed

Ensures certified distribution operators and treatment operators are properly trained to make decisions that affect water quality and quantity using manual or supervisory control and data acquisition (SCADA)

Provides oversight to the operations and maintenance of well sites, system booster stations, reservoirs, treatment plant, compliance water sampling, and testing

Provides oversight to system main repairs, service repairs, meter repairs, and replacement program, flushing program, valve operation program, and fire flow availability tests

Develops, implements, interprets, and ensures compliance with complex rules and regulations, laws, codes, policies and procedures via interaction with government agencies and regulators

Establishes and maintains relationships with local government officials; acts as the Company representative in a public forum or before the media

Exercises technical expertise in preparing written and oral reports for management, boards, agencies, civic organizations, councils, and commissions

Responds to all water quality and environmental inquiries and issues; participates in inspections, adheres to Cal Water Statewide NPDES Permit and interacts with applicable local, state, federal agencies

Participates in the GRC process, including responding to requests for additional information from the Public Utilities Commission (PUC), departments, and interveners

Ensures that employees comply with all safety guidelines by providing required safety training in accordance with Company policy

Collaborates with District Manager to ensure districts meet its capital budget schedule and budget

Collaborates with Company's Customer Service, Engineering, Water Quality, Environmental and Safety, Rates, and other internal departments

Participates in a community service organization consistent with district public outreach plan

Participates in and supports the Company's Continuous Improvement program and projects

Available for on-call duty as required on a periodic basis

Performs other duties as assigned

Attends meetings and training as directed by California Water Service

MINIMUM QUALIFICATIONS :

Bachelor's degree and / or equivalent relevant water industry or field operations experience

Five years of increasingly responsible experience in district management or district supervisory role

Five years of experience working in a water utility in field operations, customer service, or related department

State Water Resources Control Board-Drinking Water-Operator Certification ProgramsWater Distribution Operator Grade III Certification required

State Water Resources Control Board-Drinking Water-Operator Certification ProgramsWater Treatment Operator Grade II Certification required

Must live within 45 minutes of the district

Excellent written, verbal, and public speaking skills

Proficient in the use of Microsoft Office applications

Valid California Driver License

Salary Range : $105,500 - $197,500

Deadline to submit resume is Tuesday, February 11, 2025.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Serviceand Washington Water Servicedo not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

Salary : $105,500 - $197,500