What are the responsibilities and job description for the Operations Manager position at California Water Service?
Job Description:
The Operations Manager is responsible for managing the operation, maintenance and customer service activities of the district water system, including managing and monitoring operating expense budgets and supporting the execution of the capital budget; managing customer service and SOX compliance, establishes oneself as a leader in the community; complies with local, state, and federal regulatory requirements for drinking water; acts as the designated Company official for public meetings or forums; participates in the General Rate Case (GRC) process. This position is located in King City, CA.ESSENTIAL FUNCTIONS:
Manages staff, including prioritizing and assigning work, conducting performance evaluations, overseeing training and development, and making hiring, termination and disciplinary recommendations
Oversees all customer service activities and responds to/resolves customer inquiries regarding billing or water quality
Provides oversight for water quality and quantity water system operations, maintenance, and stand-by operator after-hour activities
Oversees operations related to distribution, quantity, and quality including maintenance and construction activities, all capital construction and activities, budget development, monitoring expenditures, and resolving complex customer service issues
Manages and oversees the District's Operating Budget; prepares the Annual Operating Budget for all field activities.
Schedules and modifies operations to meet corporate, Company, and local goals, initiatives, and projects
Performs Shift operator duties on a daily basis and acts as the Chief operator as needed
Ensures certified distribution operators and treatment operators are properly trained to make decisions that affect water quality and quantity using manual or supervisory control and data acquisition (SCADA)
Provides oversight to the operations and maintenance of well sites, system booster stations, reservoirs, treatment plant, compliance water sampling, and testing
Provides oversight to system main repairs, service repairs, meter repairs, and replacement program, flushing program, valve operation program, and fire flow availability tests
Develops, implements, interprets, and ensures compliance with complex rules and regulations, laws, codes, policies and procedures via interaction with government agencies and regulators
Establishes and maintains relationships with local government officials; acts as the Company representative in a public forum or before the media
Exercises technical expertise in preparing written and oral reports for management, boards, agencies, civic organizations, councils, and commissions
Responds to all water quality and environmental inquiries and issues; participates in inspections, adheres to Cal Water Statewide NPDES Permit and interacts with applicable local, state, federal agencies
Participates in the GRC process, including responding to requests for additional information from the Public Utilities Commission (PUC), departments, and interveners
Ensures that employees comply with all safety guidelines by providing required safety training in accordance with Company policy
Collaborates with District Manager to ensure districts meet its capital budget schedule and budget
Collaborates with Company's Customer Service, Engineering, Water Quality, Environmental and Safety, Rates, and other internal departments
Participates in a community service organization consistent with district public outreach plan
Participates in and supports the Company's Continuous Improvement program and projects
Available for on-call duty as required on a periodic basis
Performs other duties as assigned
Attends meetings and training as directed by California Water Service
MINIMUM QUALIFICATIONS:
Bachelor's degree and/or equivalent relevant water industry or field operations experience
Five years of increasingly responsible experience in district management or district supervisory role
Five years of experience working in a water utility in field operations, customer service, or related department
State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Distribution Operator Grade III Certification required
State Water Resources Control Board-Drinking Water–Operator Certification Programs Water Treatment Operator Grade II Certification required
Must live within 45 minutes of the district
Excellent written, verbal, and public speaking skills
Proficient in the use of Microsoft Office applications
Valid California Driver License
Salary Range: $105,500 - $197,500
Deadline to submit resume is Tuesday, February 11, 2025.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
Salary : $105,500 - $197,500
