What are the responsibilities and job description for the Remote Customer Service Representative position at Call Center Haven?
Job Description :
We are seeking motivated and experienced individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely.
Key Responsibilities :
- Answering incoming calls from customers and providing assistance or information as needed.
- Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments.
- Handling customer complaints or escalations professionally and resolving issues in a timely manner.
- Maintaining accurate records of all interactions with customers in our CRM system.
- Adhering to company policies and procedures regarding call handling and customer interactions.
- Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics.
Requirements :
Benefits :
How to Apply :
If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you!
Working Place :
Austin, TX, United States
Salary package :
9.00 - 19.00 (US Dollar)
Package Details :
Salary : $9 - $19