What are the responsibilities and job description for the Call Center Representative position at Call Control LLC?
Call Control is opening a new office on Tilghman Island, and we hope you can be a part of it! Our Call Center Representatives work as a team to ensure every customer interaction is a positive one. With constant support from coworkers and our elite supervisor team on every shift, we work hard to maintain a supportive environment.
Our benefits program was designed with our team members’ preferences in mind. Some of the benefits offered are:
- Simple IRA Retirement Plan with 3% company match
- Medical, dental, and vision insurance
- Health Savings Account
- Paid Time Off
- Merit based rewards system
- Starting pay is $15/hour
- Semi-Annual Pay and Performance reviews
Job Responsibilities
- Demonstrate proficiency with all aspects of inbound, outbound, and chat appointment scheduling across various dealership clients and using multiple scheduling platforms and client-provided guidelines.
- Develop a specialization in one or more key client accounts to deliver elite service that exceeds client expectations
- Understand Call Control’s Key Performance Indicators (KPIs) to consistently meet and exceed all required metrics and quotas necessary to achieve company productivity standards
- Assist with maintenance of internal customer database and keeping contact information up to date
- Complete outbound business to business cold calls to schedule demonstrations of our services
- Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control leadership
- Maintain reliable transportation to and from work
- Follow all safety regulations and procedures
- Assist training team with shadowing and role playing as needed
Preferred Qualifications
- Be able to type 50 words per minute
- Previous customer service and office experience
- Demonstrated experience with de-escalation and conflict management
- Follow a consistent weekly schedule (Mon to Fri)
- Excellent phone, organizational, written, and oral skills
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $15
