What are the responsibilities and job description for the Call Center Representative position at Call Control LLC?
Call Control just opened an office on Tilghman Island, and we hope you can be a part of it! Our Call Center Representatives work as a team to ensure every customer interaction is a positive one. With constant support from coworkers and our elite supervisor team on every shift, we work hard to maintain a supportive environment.
Our benefits program was designed with our team members’ preferences in mind. Some of the benefits offered are:
- Simple IRA Retirement Plan with 3% company match
- Medical, dental, and vision insurance
- Health Savings Account
- Paid Time Off
- Merit based rewards system
- Starting pay is $15/hour
- Semi-Annual Pay and Performance reviews
Job Responsibilities
- Demonstrate proficiency with all aspects of inbound, outbound, and chat appointment scheduling across various dealership clients and using multiple scheduling platforms and client-provided guidelines.
- Develop a specialization in one or more key client accounts to deliver elite service that exceeds client expectations
- Understand Call Control’s Key Performance Indicators (KPIs) to consistently meet and exceed all required metrics and quotas necessary to achieve company productivity standards
- Assist with maintenance of internal customer database and keeping contact information up to date
- Complete outbound business to business cold calls to schedule demonstrations of our services
- Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control leadership
- Maintain reliable transportation to and from work
- Follow all safety regulations and procedures
- Assist training team with shadowing and role playing as needed
Requirements
- Be able to type 35 words per minute
- Previous customer service and office experience
- Demonstrated experience with de-escalation and conflict management
- Excellent phone, organizational, written, and oral skills
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Tilghman, MD 21671 (Required)
Work Location: In person
Salary : $15
