What are the responsibilities and job description for the Call Center Representative position at Call Core LLC?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to handle inquiries efficiently. As a Call Center Representative, you will be responsible for managing incoming calls, addressing customer concerns, and ensuring a positive experience for all callers.
Responsibilities
- Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette.
- Provide accurate information regarding services and products to customers.
- Assist with scheduling appointments and managing customer inquiries in a medical office setting.
- Utilize computerized systems for data entry and record-keeping while maintaining confidentiality.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Communicate effectively with customers in English; bilingual skills are a plus.
- Maintain knowledge of medical terminology to assist with relevant inquiries.
- Follow up on customer interactions to ensure satisfaction and resolve any outstanding issues.
Experience
- Previous experience in a call center or customer service role is preferred.
- Familiarity with medical office procedures is advantageous but not required.
- Strong data entry skills with attention to detail are essential.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Proficiency in using computer systems and software applications related to call management.
- A background in analyzing customer feedback or data is beneficial.
Join our team as a Call Center Representative where you can make a difference by providing outstanding service while growing your skills in a supportive environment!
Job Types: Full-time, Part-time
Pay: $15.00 - $23.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $23