What are the responsibilities and job description for the Outreach Case Manager position at Call To Freedom?
Call to Freedom is committed to identifying and responding to the needs of individuals at-risk of human trafficking and/or exploitation and those working to transition out of the life of human trafficking. The Outreach Case Manager’s purpose is to identify needs, implement strategies, and coordinate individualized services for victims and survivors. Key tasks include conducting supportive intake and screening processes, facilitating referrals, and providing case management.
REQUIRED EDUCATION AND/OR EXPERIENCE:
- Prefer a bachelor's degree in social work or counseling. Experience in case management with victims of violence, trafficking, trauma, and/or substance abuse essential.
Training in trauma-informed care is beneficial.
Excellent verbal and written communication skills. Flexible, self-directed, and responsive.
Approximately 40 hours/week, must be able to adapt to flexible scheduling; including evening and weekend hours as needed.
CERTIFICATION, LICENSURE AND/OR REGISTRATIONS:
The ability to obtain and retain a valid driver’s license and motor vehicle insurance.
ESSENTIAL FUNCTIONS AND JOB DUTIES:
Be a primary point of contact for assigned clients. Provide responsive and timely service to individuals.
Conduct initial screenings and assessments and work with individuals, recognizing needs for safety, autonomy, and confidentiality.
Work with Outreach clients to develop and implement individualized case management goals and plans.
Maintain documentation and records as appropriate.
Teamwork is an essential part of this position. Being able to work with different personalities and positions is vital.
Work with community partners to build referral sources and collaborations.
Responsible for daily entry of client data on database system.
Responsible for transportation of clients using personal or company vehicle when appropriate.
Attend and provide education and trainings to community when appropriate.
Participate in collaborative care meetings within the community.
Work with referral sources who provide services to newly identified victims, and be the main point of contact between CTF and the referral source/rural response teams.
Work with Director of Marissa’s House & Outreach Services and Manager of Youth & Reentry Case Managers to receive new referrals via CTF Intake Line, and navigate/assign cases as appropriate.
Work alongside the care team at CTF (OT, Spirituality & Mentor Coordinator, Housing Navigator, etc.) to provide direct services to clients.
Travel as needed for CTF to meet with community response teams, partner organizations, and new connections using agency provided vehicles. This can include overnight trips.
Attend staff meetings and other outreach events as assigned
Adhere to confidentiality policies regarding clients, HIPAA, and privacy.
Conduct ongoing trainings to service partners, and attend trainings (in person or webinar) regarding human trafficking (labor and sex) or trauma-informed practices.
Other duties as assigned.
ESSENTIAL QUALIFICATIONS:
The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions so long as the accommodations do not cause undue hardship to the employer.