What are the responsibilities and job description for the Front Desk/Night Auditor position at Callahan's Mountain Lodge?
```Duties:```
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service to ensure guest satisfaction
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with guest requests such as booking reservations, arranging transportation, and providing local information
- Operate the hotel phone system and transfer calls to appropriate departments or rooms
- Maintain accurate records of guest interactions, payments, and reservations
- Process guest payments and ensure accuracy of billing information
- Complete night audit procedures including balancing daily transactions and preparing reports
- Ensure the safety and security of guests by following hotel procedures
```Requirements:```
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills with fluency in multiple languages (e.g., English, Spanish)
- Strong phone etiquette and ability to handle high call volumes
- Knowledge of hotel operations and front desk procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving skills
- Proficiency in using computer systems for reservations, billing, and guest information management
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
We offer competitive pay rates and opportunities for career growth within our hotel. If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Please apply with your resume and contact information.
Job Type: Full-time
Pay: From $15.50 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $16
