Callaway Human Resources Manager

Callaway Resort & Gardens (CRG) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason Callaway 75 years ago. Currently CRG is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

As the HR Generalist, you will play a vital role in shaping and enhancing the employee experience. Focused on cultivating a culture of love, nurturing a positive work environment, and maximizing host satisfaction, the HR Generalist will help Callaway Resort & Gardens to remain as an employer of choice while continuing to be a great place to work for great people. In addition, this role will assist with the development of overall HR strategies, systems, tactics and procedures across the organization.

ESSENTIAL DUTIES & REPONSIBILITIES

• Provide guidance and support to managers and employees on employee relations needs, escalating complex or sensitive cases
• Provide information and data required for various processes such as salary reviews and surveys, annual budget process, turnover reports, exit interview reports
• Assist in managing a performance appraisal system that drives high performance
• Manage daily, weekly, and monthly data mining across multiple HR data systems
• Assist in the creation of new data reports including but not limited to reports covering exit survey data, recruitment data, and employee engagement data
• Manage all employee relations administrative work including but not limited to ensuring ER database information is complete and accurate, documenting all ER paperwork, and completing ER filing
• Assist the Benefits team with benefit enrollments and leave of absence requests.
• Assists with recruitment efforts for exempt and nonexempt personnel
• Participates in administrative staff meetings and attends other meetings and seminars
• Initiate and lead initiatives to enhance host engagement, satisfaction, and recognition
• Assist in review and regularly update the company policy manual.
• Assist in improving communication between leaders and employees
• Build a positive workplace culture based on fairness, respect, and objectivity
• Manage the corrective action process and ensure that leaders are coaching with L.O.V.E.
• Always maintain strict confidentiality and judgement regarding privileged information
• Assist with all HR-sponsored Host events as needed.
• Perform other duties as assigned by supervisor or management.

EXPERIENCE

• Bachelor's degree in human resources, Business Administration, or related field required.
• A minimum of five years' progressive human resource experience preferred with an emphasis on employee relations
• Professional certification highly desired

SKILLS & QUALIFICATIONS

• Excellent communication, presentation, and people skills.
• Demonstrated ability to build and maintain effective relationships at all levels of the organization.
• Proven track record of driving initiatives and achieving results.
• Ability to thrive in a fast-paced, dynamic, and customer-focused environment.
• Evidence of the practice of a high level of confidentiality.
• Availability to work evenings, weekends and holidays as needed.
• Must reflect the Callaway Resort and Gardens image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Lead with Love qualities by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have good verbal and written communication skills in order to interact with colleagues and Hosts.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must have professional appearance with good personal hygiene.
• Must promote and support a "team" work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and people skills.
• Must reflect Callaway Resort and Gardens core values through the lens of dignity and respect.
• Must be able to utilize flex leadership and empowerment skills.
• Able to collaborate with other leaders, departments and properties for best practices and decisions.

WORK ENVIRONMENT

• Able to hear, see and speak.
• Able to speak, read and write in English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Must have professional appearance with good personal hygiene.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Daily exposure to PC.
• Occasional travel may be required