What are the responsibilities and job description for the Lodge Front Office Manager position at Callaway Gardens?
Essential Duties and Responsibilities: include the following. Other duties may be assigned by supervisor as needed.
- Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
- Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
- Perform any other job-related duties as assigned.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Comply at all times with brand and company standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include CPR & First Aid.
- Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist to Motivate, coach, counsel and discipline all Front Office personnel according to Legacy Ventures policies and procedures.
- Ensure compliance to brand and company training, using the steps to effective training according.
- Assist with preparation of all Guest Services interviews and follow hiring procedures.
- Assist with new hire 45/90 day and annual Front Office employee performance appraisals according to Legacy Ventures guidelines.
- Assist with development of employee morale and ensure training of Front Office personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.
- Assist with supervision of the Night Audit function and monitor the Reports for accuracy.
- Review Front Office staff's worked hours for payroll compilation and submit to accounting on a timely basis.
- Assist with preparation of employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. .
