Restaurant Manager (Piedmont/Casons)

Job Title: Piedmont/ Cason's Restaurant Manager (PM Shift)

Company: Callaway Resort & Gardens

Location: Pine Mountain, GA

Type: Full-time

Connecting man and nature in a way that benefits both. Callaway Resort & Gardens is not just a fun place to visit, it's a fun place to work!

We are seeking a highly motivated and experienced Restaurant Manager to lead all aspects of our business. The successful candidate will be responsible for delivering a high-quality menu and motivating our staff to provide excellent customer service. As the Restaurant Manager, you will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards. You will be responsible for maintaining the restaurant's revenue, profitability, and quality goals, and ensure compliance with health and safety restaurant regulations.

The ideal candidate will have management skills and experience in both front and back of the house, with a strong background in delivering excellent customer service. We are looking for a leader who knows how to oversee the dining room, balance seating capacity, and check-in with customers to ensure a pleasant dining experience. The Restaurant Manager will need to have extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform guests and wait staff.

Key Responsibilities:

• Coordinate daily Front of the House restaurant operations
• Deliver superior service and maximize guest satisfaction
• Respond efficiently and accurately to guest complaints
• Regularly review product quality
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper guest service practices
• Implement policies and protocols that will maintain future restaurant operations
• Management reserves the right to change and/or add to these duties at any time

Qualifications:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven guest service experience as a manager
• Familiarity with restaurant management software and POS systems
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Behavioral Requirements:

• Able to project Employer's wholesome image by being genuinely friendly and caring and by taking pride in their work
• Must put SAFETY first while ensuring guests receive a memorable experience
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating, helping co-workers, and working across various departments
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Self-supervised and disciplined to prioritize and complete workload on a timely basis
• Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations
• Exhibits objectivity and openness to other's views; gives and welcomes feedback; puts the success of teams above own interests; inspires trust in others

Benefits:

• Competitive salary and benefits package
• 401(k) and matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

To apply for the Restaurant Manager position, please submit your resume and cover letter. We are an equal opportunity employer and welcome all qualified candidates to apply.