Safety and Security Manager

Safety and Security Manager Job Description

Position Overview:

The Safety and Security Manager oversees day-to-day operations to ensure the safety and security of all guests, Hosts, and property at Callaway Resort & Gardens. This position develops and manages safety programs, protocols, emergency response, and security initiatives while supporting operational teams to deliver an exceptional guest experience.

Key Responsibilities

Safety Duties

• Coordinate and provide First Aid/Emergency response for guests and Hosts, ensuring proper documentation and notifications.
• Track, compile, and present safety data for quarterly and annual reviews.
• Ensure compliance with OSHA, ADA, Workers' Compensation, and other safety regulations.
• Develop and oversee training programs on safety protocols for all departments.
• Collaborate with department leaders to ensure compliance with food safety, chemical handling, and alcohol service standards.
• Identify and resolve safety hazards and respond to safety-related guest feedback.
• Support annual risk management initiatives and maintain compliance with resort-specific safety standards.
• Lead the property's safety committee.
• Serve as a liaison with regulatory and emergency response agencies, fostering relationships with police, fire, EMS, and health departments.

Security Duties

• Supervise and manage supervisors, Security Dispatch Officers and Security Patrol Officers, including hiring, training, and scheduling.
• Monitor and maintain security systems such as alarm systems, access control, and surveillance equipment.
• Conduct risk assessments and develop improvement plans in collaboration with local authorities.
• Lead the Loss Prevention Program and conduct investigations when necessary.
• Provide detailed incident and loss prevention reports as needed.
• Partner with other departments to address security concerns and support special events.
• Provide leadership for parking/traffic control operation.
• Ensure compliance with company policies to include Herschend procedures and standards, and state security certifications.
• Respond to and resolve security-related guest complaints or incidents.

Leadership and Administrative Duties

• Develop and manage department budgets, control expenses, and track results.
• Provide coaching, feedback, development, and motivation to Hosts, fostering a high-performance culture.
• Ensure consistent enforcement of policies and procedures across the team.
• Attend required meetings and maintain regular communication with leadership.
• Maintain professional grooming standards and serve as a role model for the team.

Requirements

• Education: Bachelor's degree preferred.
• Experience: Minimum of 5 years in safety/security supervision, hospitality experience a plus.
• Certifications: CPR and First Aid certified.
• Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint); excellent communication and leadership skills.
• Physical Requirements: Ability to lift 50 lbs. occasionally, stand/sit for extended periods, and work weekends, evenings, and holidays as needed.

This role requires the ability to lead under pressure, resolve conflicts efficiently, and maintain a focus on guest satisfaction and safety.