What are the responsibilities and job description for the Special Event Ambassador position at Callaway Gardens?
The Special Events Ambassador is responsible for delivering outstanding service during Special Events, ensuring all Guests have a positive and smooth Guest Experience. This role involves assisting with Event setup, coordination with vendors, facilitation of activities, and supporting Event operations to ensure everything runs efficiently. The ideal candidate will be friendly, approachable, proactive in addressing the needs of Event Guests, and play a vital role in "Making Memories Worth Repeating."
Key Responsibilities:
- Attend all pre-Event roundtable meetings.
- Greet Guests warmly and assist them with Event-related inquiries, including direction, schedules, and general information. Ensure Guests feel welcomed and valued throughout the Event.
- Help with the setup of Event space, including arranging seating, setting up decor, and preparing Event supplies. Assist with the teardown and cleanup after Events.
- Guide Guests to various Event area. Ensure all Guests are adhering to safety guidelines.
- Provide on-site support during the Event, including assisting with Guest needs, handling minor issues, and facilitating communication between Hosts and Guests.
- Monito the Event to ensure Guests' safety and security, including identifying and reporting potential hazards or disruptions immediately.
- Address any Guest concerns or questions promptly and professionally, offering solutions where appropriate or escalating issues to the Special Events Supervisor or Manager when necessary.
- Assist with Event-specific tasks, such as facilitating activities, assisting with entertainment and vendors, and ensuring Event details are executed according to plan.
- Represent Callaway Gardens in a professional and friendly manner, creating a positive and inclusive environment for all Event Guests.
Qualifications:
- Education - High School diploma or equivalent preferred.
- Experience - Background in Guest Experience, hospitality, or Event Coordination.
- Skills
- Strong communication and interpersonal skills.
- Friendly, approachable, and Guest-focused attitude.
- Ability to handle multiple tasks and remain calm under pressure.
- Problem-solving skills and a proactive mindset.
- Ability to work effectively as part of a team and independently.
- Physical requirements
- Ability to stand, walk, and be on your feet for extended periods regardless of the weather.
- Ability to lift and carry Event supplies and perform physical tasks as required.
Working Conditions:
- Availability to work evenings, weekends, and holidays is required based on scheduled Events.
- Ability to work in various environments, including indoor and outdoor setting, and in different weather conditions.
- Ability to lift and carry up to 50lbs.
