Product, Fitting & Training Specialist

Callaway Golf Company is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

JOB OVERVIEW

The Product, Fitting & Training Specialist conducts club fitting appointments for both consumers and customers at the Carlsbad Headquarters as well as supporting outside fitting events. Fittings are conducted in order to give consumers and customers a clear understanding of which Callaway products can benefit their game, why those products were selected for them, and to increase sales of Callaway Golf equipment. This role is also responsible for co-hosting product training and fitting training events for golf professionals and Callaway Customers at Callaway HQ, as well as various locations across the US and Canada throughout the year.

ROLES AND RESPONSIBILITIES

• Conduct multiple customer fittings daily in the Headquarters Performance Center
• Travel and train customers several weeks a year on new product attributes and performance characteristics during new product launch periods.
• Host and deliver multiple fitting training events throughout the year to educate Callaway customers on fitting and fitting protocols.
• Learn about new product attributes and performance characteristics to a strong level of detail, and assist with delivering product training to internal and external customers.
• Assist with day to day operations of the HQ Performance Center including ordering and returning demo equipment, scheduling, club and golf ball inventories, systems maintenance, providing training on systems, product and fitting protocol and other duties as needed.
• Provide Performance Center telephone support by receiving inbound calls for scheduling appointments as well as placing follow up calls to various customers.
• Ensure that fitting bay presentation is show-ready
• Set up and work Launch Monitors at specified Demo Days and Fitting Days
• Prepare updates regarding focus areas and special projects for group meetings
• Assist other sales and marketing functions
• Work on other areas of individual focus
• Travel internationally as requested

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Must possess communication skills to present technical ideas and facts to a diverse audience of consumers and customers. Must present information in a manner consistent with Callaway standards.
• Must be able to interpret ball launch data and combine that data with observed golf swings to determine an optimum club specification for a consumer.
• Must be able to fully present the Callaway product line and have knowledge of past Callaway products.
• Have knowledge of both Callaway and competitive golf products and how their attributes affect ball flight.
• Must be a skilled golfer with a 5 handicap or less, in order to support the Specialists’ credibility from the customers’ viewpoint.
• Must be highly reliable in attendance. Work environment requires punctuality and attendance that meets or exceeds company standards.
• Must be capable of learning to operate launch monitor systems for measuring golf ball flight. (Such as Foresight Quad, CPAS, and Trackman)
• Intermediate to advanced skills in Windows applications.
• Must have a valid driver’s license and have reliable transportation.

EDUCATION AND EXPERIENCE

• Experience in either a retail or golf operation including interaction with customers preferred
• Public speaking experience
• High School diploma or equivalent

Callaway Golf is an Equal Opportunity Employer.