What are the responsibilities and job description for the Bilingual (English/Spanish) High Call Volume Call Center Rep position at CallCore Media, Inc.?
Job Description
Important Note:
This role requires the candidate to be interviewed in both English and Spanish. Training will be conducted in English, and the candidate if offered the position will handle phone calls in both English and Spanish as needed.
Acerca de Nosotros
CallCore Media, Inc. es un actor dinámico en el sector de Publicidad y Marketing, con sede en Port Orange, FL. Nos enorgullecemos de nuestro profesionalismo, agilidad e innovación. Nuestra misión es brindar un servicio al cliente excepcional mientras gestionamos eficientemente altos volúmenes de llamadas, generando clientes potenciales de calidad para nuestros clientes y garantizando la precisión de los datos.
Aceptamos Solicitudes de:
Horas por Semana: 40 horas
Horario: Lunes a Viernes de 9:30 a.m. a 6:00 p.m. (EST)
Pago y Beneficios:
Como Especialista en Manejo de Alto Volumen de Llamadas en CallCore Media, desempeñará un papel crucial realizando evaluaciones de calificación precisas y gestionando grandes volúmenes de llamadas. Este rol es esencial para mantener la integridad de nuestros datos y requiere un manejo y verificación precisos de la información.
Responsabilidades Clave
Esta posición es completamente remota y requiere que proporcione su propio equipo (computadora, auriculares, conexión a internet por cable).
Company Description
Since 2013 CallCore Media, Inc. has been providing data driven media and marketing solutions to a varied host of Fortune 500 and pre-I.P.O. tech companies. Our diverse approach and innovative strategies, combined with world class staffing and training has made us a premiere contact center in the United States. Sought out by companies that are the standard bearers of their respective industries as well as startups looking to make a mark. CallCore Media Inc.'s distinct approach has been the solution for many corporations looking to develop, grow and bring a concise message to their customers and clients. Starting out with only a handful of dedicated and tireless agents, CallCore Media Inc. has morphed into the call center powerhouse it is today. With our dedicated agents and support staff CallCore Media Inc. continues its march toward the domination of the contact center industry. With the mindset and devotion to put innovation at the forefront, CallCore Media Inc. continues to grow while still delivering the ideals, customer satisfaction and excellence that is our primary vision.
Since 2013 CallCore Media, Inc. has been providing data driven media and marketing solutions to a varied host of Fortune 500 and pre-I.P.O. tech companies. Our diverse approach and innovative strategies, combined with world class staffing and training has made us a premiere contact center in the United States. Sought out by companies that are the standard bearers of their respective industries as well as startups looking to make a mark. CallCore Media Inc.'s distinct approach has been the solution for many corporations looking to develop, grow and bring a concise message to their customers and clients. Starting out with only a handful of dedicated and tireless agents, CallCore Media Inc. has morphed into the call center powerhouse it is today. With our dedicated agents and support staff CallCore Media Inc. continues its march toward the domination of the contact center industry. With the mindset and devotion to put innovation at the forefront, CallCore Media Inc. continues to grow while still delivering the ideals, customer satisfaction and excellence that is our primary vision.
Important Note:
This role requires the candidate to be interviewed in both English and Spanish. Training will be conducted in English, and the candidate if offered the position will handle phone calls in both English and Spanish as needed.
Acerca de Nosotros
CallCore Media, Inc. es un actor dinámico en el sector de Publicidad y Marketing, con sede en Port Orange, FL. Nos enorgullecemos de nuestro profesionalismo, agilidad e innovación. Nuestra misión es brindar un servicio al cliente excepcional mientras gestionamos eficientemente altos volúmenes de llamadas, generando clientes potenciales de calidad para nuestros clientes y garantizando la precisión de los datos.
Aceptamos Solicitudes de:
- Florida
- Georgia
- Pensilvania
- Texas
- Tennessee
Horas por Semana: 40 horas
Horario: Lunes a Viernes de 9:30 a.m. a 6:00 p.m. (EST)
Pago y Beneficios:
- Tarifa por Hora: $15/hr
- Pago Adicional: Bonificaciones por asistencia ($2/hr) y rendimiento (hasta $12 /hr)
- Beneficios: Seguros dentales, de visión, de vida/AD&D voluntario y Aflac
Como Especialista en Manejo de Alto Volumen de Llamadas en CallCore Media, desempeñará un papel crucial realizando evaluaciones de calificación precisas y gestionando grandes volúmenes de llamadas. Este rol es esencial para mantener la integridad de nuestros datos y requiere un manejo y verificación precisos de la información.
Responsabilidades Clave
- Manejar de 300 a 400 llamadas entrantes y salientes diariamente, con un enfoque en la precisión y eficiencia en la verificación de datos.
- Realizar evaluaciones de calificación completas y recopilar información precisa de los llamantes.
- Actualizar y mantener registros en nuestro sistema CRM con alto nivel de detalle.
- Resolver consultas y preocupaciones de manera rápida mientras se proporciona información precisa.
- Mantener la confidencialidad de la empresa y los estándares de seguridad de datos, cumpliendo con todas las políticas y procedimientos.
- Cumplir y superar consistentemente las métricas de rendimiento, adaptándose a las campañas y procedimientos según sea necesario.
- Mínimo 1 año de experiencia en un centro de llamadas o entorno similar, específicamente en roles que requieran precisión en los datos y manejo de altos volúmenes de llamadas.
- Excelentes habilidades de comunicación verbal y escrita.
- Competente en realizar múltiples tareas y adaptarse a diferentes campañas.
- Dominio tecnológico necesario.
- Debe contar con un espacio de trabajo tranquilo y el equipo necesario, incluyendo:
- Auriculares USB
- Windows 10 o superior
- Procesador Intel i5 equivalente o mejor
- 8GB de RAM o más
- 250 GB de espacio en disco duro o más
- Conexión a internet por cable (velocidad mínima: 30 Mbps de descarga, 10 Mbps de carga)
- Cámara web (requerida para reuniones)
Esta posición es completamente remota y requiere que proporcione su propio equipo (computadora, auriculares, conexión a internet por cable).
Company Description
Since 2013 CallCore Media, Inc. has been providing data driven media and marketing solutions to a varied host of Fortune 500 and pre-I.P.O. tech companies. Our diverse approach and innovative strategies, combined with world class staffing and training has made us a premiere contact center in the United States. Sought out by companies that are the standard bearers of their respective industries as well as startups looking to make a mark. CallCore Media Inc.'s distinct approach has been the solution for many corporations looking to develop, grow and bring a concise message to their customers and clients. Starting out with only a handful of dedicated and tireless agents, CallCore Media Inc. has morphed into the call center powerhouse it is today. With our dedicated agents and support staff CallCore Media Inc. continues its march toward the domination of the contact center industry. With the mindset and devotion to put innovation at the forefront, CallCore Media Inc. continues to grow while still delivering the ideals, customer satisfaction and excellence that is our primary vision.
Since 2013 CallCore Media, Inc. has been providing data driven media and marketing solutions to a varied host of Fortune 500 and pre-I.P.O. tech companies. Our diverse approach and innovative strategies, combined with world class staffing and training has made us a premiere contact center in the United States. Sought out by companies that are the standard bearers of their respective industries as well as startups looking to make a mark. CallCore Media Inc.'s distinct approach has been the solution for many corporations looking to develop, grow and bring a concise message to their customers and clients. Starting out with only a handful of dedicated and tireless agents, CallCore Media Inc. has morphed into the call center powerhouse it is today. With our dedicated agents and support staff CallCore Media Inc. continues its march toward the domination of the contact center industry. With the mindset and devotion to put innovation at the forefront, CallCore Media Inc. continues to grow while still delivering the ideals, customer satisfaction and excellence that is our primary vision.
Salary : $2 - $15
