What are the responsibilities and job description for the ASSOCIATE DIRECTOR. BEHAVIORAL HEALTH position at Callen-Lorde Community Health Center?
Job Details
Description
About Us:
Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.
Our Mission:
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.
About the Role:
Callen-Lorde Community Health Center is seeking an Associate Director of Behavioral Health to provide clinical leadership and operational oversight at our Bronx location. This role ensures high-quality behavioral health services, compliance with city, state, and federal regulations, and seamless integration between primary care and behavioral health services within our Integrated Outpatient Services (IOS) clinics.
The Associate Director will supervise and support behavioral health providers, oversee patient referrals and engagement, and collaborate with leadership to optimize service delivery. This role is ideal for a dynamic leader passionate about patient-centered care, clinical supervision, and program development.
Key Responsibilities:
As the Associate Director of Behavioral Health your responsibilities will include:
- Clinical Supervision & Leadership: Provide direct supervision to behavioral health providers, including LMSWs, LCSWs, and other clinical staff, ensuring high-quality care and compliance with regulations.
- Integrated Care Coordination: Collaborate with medical, nursing, and site leadership teams to streamline referrals, patient transitions, and care coordination between primary care and behavioral health services.
- Patient Access & Service Oversight: Manage behavioral health assessments, referrals, and waitlists, ensuring timely access to care and successful linkage to internal and external services.
- Quality & Compliance Monitoring: Oversee peer chart and utilization reviews, ensure documentation meets OMH, DOH, HRSA, and CMS standards, and support providers in meeting performance benchmarks.
- Program Development & Workflow Optimization: Work with other Associate Directors to design, implement, and evaluate workflows for assessments, short-term therapy, specialty therapy programs, and group therapy services.
- Operational & Administrative Support: Act as the primary contact for urgent behavioral health referrals, facilitate structured patient intakes and discharges, and work with leadership to improve interdepartmental communication.
- Provider Performance & Evaluation: Conduct performance evaluations, training, and professional development for supervised staff while addressing patient feedback and concerns.
Work Schedule:
This is a full-time position with evening hours.
Benefits:
Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.
Qualifications
Education, Experience
- NYS licensure as a LCSW or PhD/PsyD required
- Experience working in an outpatient primary care, hospital, or other medical setting
- Experience working with excel and developing reports to monitor patient outcomes and measures
- 3-5 years of supervisory, leadership, or related experience
- Knowledge of lesbian, gay, bisexual, transgender and HIV health/behavioral health issues and concerns
- Demonstrated ability to work with multiple evidence-based approaches to behavioral health treatment
- Demonstrated ability to coordinate the provision of direct social services, problem solve, and optimize service delivery systems
Desired Characteristics, Skills
- Excellent attention to detail and ability to handle multiple projects
- Excellent communication and interpersonal skills
- Demonstrated leadership skills
- Bilingual (Spanish/English) preferred
- Commitment to the mission of Callen-Lorde
Salary : $116,000 - $125,000
