What are the responsibilities and job description for the Shipping Manager position at Callie's Hot Little Biscuit?
Position Summary:
As Shipping Manager, you will supervise and coordinate the activities of packers and delivery drivers responsible for selecting product and preparing it for same day shipping via expedited delivery services. This position manages all packing and sealing employees of the department and is responsible for the performance management and hiring of the employees within the department.
Primary Responsibilities:
MANAGE
● Work on the floor with staff to ensure proper training and job knowledge
● Interview, hire, and train new employees within the shipping and packing department
● Handle grievances, discipline, and terminations of employees within the shipping and packing department
● Develop and implement ongoing skills sheet for department new hires
● Conduct reviews and continual feedback on employee performance
● Determine work procedures, prepare work schedules, and expedite workflow
● Facilitate team meetings to discuss success and direction.
● Leading and Working with Team on the floor to increase productivity
LOGISTICS
● Communicate with production manager and inventory manager to maintain inventory levels, orders, and ship datesfor wholesale and e-commerce orders
● Study and standardize procedures to improve efficiency of systems and workers
● Print e-commerce orders, shipping labels, and corresponding gift notes
OPERATIONS
● Coordinate deliveries with driver
● Order shipping materials
● Receive and fulfill direct ship orders daily
● Ensure all orders are packaged according to company standards and shipped in a timely manner
● Track lot codes for wholesale and HLB orders
● Maintain pallet packing logs
● Assist with PO pick ups; building pallets for distribution
● Work with customer service regarding issues with orders and reships
● Manage wholesale orders through Quickbooks and set a timely schedule
● Work with wholesale and corporate sales associate
● Invoice all wholesale customers through Quickbooks
● Print & organize labels for all corporate orders
● Communicate with FedEx and UPS continuously to ensure we have the best shipping rates available
● Responsible for arranging/scheduling the feeder truck for Q4 and major shipping holidays
● Manage holiday pickers, packers, and runners positions
● Work in Shipstation to categorize E-commerce orders into batches (Cheapest service and best transit time)
● Monitor food safety compliance for third party audit within shipping department
● Work with the production manager to set the catering delivery schedule
● Preparing and organizing the HLB delivery orders with driver
● Work with inventory associate to determine location of products placed in mobile units by packers
OTHER DUTIES AS ASSIGNED
Knowledge, Skills and Abilities
● High School Diploma; some college preferred
● Proven leadership abilities
● Ability to promote a culture of gratitude
● Microsoft Office, Google Platform experience
● Impeccable attention to detail
● Ability to communicate effectively
● Creative approach to problem solving
● Ability to travel, with the potential for overnight; <10%
WORK ENVIRONMENT AND PHYSICAL DEMANDS
● Must enjoy a fast-paced environment
● Requires frequent lifting of up to 50 lbs
● Requires frequent bending, stooping, and twisting
● Duties may be performed while standing or sitting.
● Requires repetitive motion with hands and arms
● Exposure to various temperature changes
Callie’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, political affiliation, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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