Demo

Channel Director

CallTower
Chicago, IL Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/27/2025

The Channel Director is responsible for the development of the indirect sales channel and bookings / revenues in a specific territory by working closely with the company’s channel partners. Develop and maintain business relationships with key channel partners in the assigned region including system integrators, telecom consultants, and value-added resellers (VARs) to ensure that CallTower has a well-established and scalable route to market by getting “more feet on the street.” Continuously recruit new partners in the region and / or on a nationwide basis. Must meet or exceed channel sales bookings / revenue, channel sales profitability, new customer acquisition, and customer satisfaction goals. Candidate will interact with internal Sales Engineers, Executive Management, Project Management, Telco, Technology, and Client Services Teams.

Duties :

  • Must keep up-to-date with technology related to the solutions we sell in and communicate it to the Channel.
  • Work with CRO & members to exceed bookings of $14,000 a month (after 90 day ramp-up).
  • Communicate with ALL teams (technology, project management, marketing, client services, executive team, etc.).
  • Support partners by assisting in submitting orders internally with correct paperwork in a timely manner.
  • Provide weekly sales funnel reports to Chief Revenue Officer.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Understand what is required to successfully build a channel.
  • Know how to sell Cloud Services specifically Unified Communications & Hosted VoIP to enterprise customers.
  • Strong closing and negotiating skills.
  • Strong communication and presentation skills to large and small audiences.
  • Identify and on-board new channel partners.
  • Set commitments and objectives with channel partners that are in line with the region's goals.
  • Provide detailed and accurate sales forecasts for each channel partner using the company’s CRM tool.
  • Know how to translate product features into benefits that solve real enterprise customer problems.
  • Able to articulate a unique value proposition to various levels within a customer organization.
  • Follow the established sales processes of CallTower & effectively utilize the sales resources provided.
  • Effectively maintain and keep current customer / channel partner information and sales opportunities in the company’s CRM system.
  • Provide regional lunch and learns for channel partners.
  • Perform other duties as assigned; travel will be required within the region.
  • Identify and engage with key industry events and trade shows.
  • Stay current on competitive intelligence with customers to create case studies.

Skills / Qualifications :

  • Bachelor’s Degree.
  • Minimum seven years channel sales experience in related industries.
  • Proficient in Microsoft Word, Excel, PowerPoint.
  • Proactive, collaborative, leader, ambitious, creative problem solver, analytical, versatile, and “thrives under pressure.”
  • Creative and strategic thinker with strength in carrying that creativity and strategy into bookings / revenue.
  • Ability to understand a changing market along with strength in listening to customers, partners & industry leaders.
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding and changing customer base.
  • Ability to grasp and translate complex technical features into benefits and selling points.
  • Experience working closely within the sales organization with a strong affinity for success.
  • Strong collaboration skills and ability to work across all departments and levels.
  • Ownership mentality of role and projects.
  • Track record in successfully meeting deadlines while handling multiple projects.
  • Significant experience working in rapid-growth, technology startups.
  • Experience with a range of sales methodologies and sales funnel management process.
  • Experience with a range of CRM tools.
  • Must have the ability to generate and close proposals.
  • Requires excellent one-on-one and group presentation and facilitation skills.
  • Aspire to listen, collaborate, have fun, be tenacious, support employees to continually improve, be known for our expertise, and grow as an organization.
  • Excellent verbal / written communication skills as well as strong interpersonal skills and relationship building are a must.
  • Questioning and feedback skills, customer service orientation, and commitment to quality, responsibility, high work standards, and initiatives.
  • Solid project and time management skills.
  • Computer competence and the ability to use software effectively.
  • Ability to prioritize and organize workflow.
  • Ability to ask the right questions to understand true business needs.
  • Manage multiple priorities in a fast-paced environment so that company efficiency and productivity standards are met.
  • Expert knowledge of Telecom, Hosted / Cloud, and IT services.
  • Ability to work independently and to motivate self.
  • Ability to establish a professional and collaborative working relationship within CallTower departments.
  • Willingness to work flexible hours and overtime during peak business flow.
  • About CallTower :

    CallTower offers a competitive compensation package based on education and experience. CallTower provides exceptional training and growth opportunities for individuals who want to expand their horizons and take their career to the next level.

    CallTower is a rapidly growing company that exists to enable people to easily connect to… (we fill in the blank depending on the customer and their purpose / mission / values. Ask us for examples.) We provide, integrate, and support industry-leading, cloud-based, unified communications and collaboration services for business customers. Our offering is a simple but powerful suite of products and applications to businesses around the globe. Our employees are : 1) CallTower Dedicated, 2) Action Oriented, 3) Smart & Inquisitive. Our teams are : 1) Hungry, 2) Humble, 3) Smart.

    Candidates need to demonstrate they can : embrace change, listen, collaborate, have fun, be tenacious, empower employees to grow and scale the company, be known for our expertise, and grow as an organization. All activities and priorities are to be aligned with CallTower’s thematic goal and corporate playbook.

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    Salary : $14,000

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