UI/UX Designer

CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000 clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a talented, local UI/UX Designer to join our team and create visually appealing and user-centric digital experiences for our product. The ideal candidate is passionate about design, user behavior, and technology, with a proven track record of crafting engaging interfaces and improving usability. You must be able to commute into the Millersville, MD office three days a week.

As a successful UI/UX Designer, you will:

• Analyze user feedback and behavior to inform design decisions
• Create wireframes, prototypes, and mockups to visualize user flows and interfaces
• Design intuitive and visually compelling UI elements consistent with brand guidelines
• Design customer journey maps across functions from concept to production
• Optimize designs for various devices and screen sizes to ensure responsiveness and accessibility.
• Work closely with product managers, engineers, and other teams to ensure designs align with business goals and technical constraints, while focusing on the customer experience
• Participate in brainstorming sessions and contribute creative ideas to enhance the user experience
• Test designs for usability and functionality, iterating based on user feedback.
• Identify and troubleshoot UX issues during the development phase.
• Maintain and improve the design system to ensure consistency across products.
• Stay updated on UI/UX trends, tools, and technologies to apply best practices.

What skills will help you be effective on our team?

• Degree in technology, graphic design, or related fields preferred
• 3 years of experience as a UI/UX Designer, preferably working on a B2B Saas product (you should come equipped with a portfolio that showcases relevant design work to include flows, wireframes, and prototypes)
• Experience with different platforms supports: Web (Desktop Mobile), Native (Mobile Tablet)
• Experience with design tools such as Figma,Wireframe Designier, Adobe XD and familiarity with AI tools
• Truly embrace and enjoy solving complex business challenges
• Can flexibly balance multiple concurrent tasks/projects/initiatives
• Ability to propel design initiatives from concept, to wireframes, to approved and finalized design specs
• Comfort with varying levels of ambiguity
• A high-level of accommodation and flexibility to work in a fast-paced environment of constant change and the ability to perform well under pressure and deadlines
• Strong attention to detail and organization
• The ability to work independently, but also be a strong team player across the organization
• Strong communication skills and the ability to communicate with anyone

• The salary range for this role begins at $100,000.00 per year and the final offer will be based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action