Product Manager

CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000 clients in over 90 different countries. 

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics. 
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a Product Manager to join our team who will help shape the product strategy and roadmap. As a successful Product Manager, you’ll work collaboratively with the broader Product team, and cross-functionally with Engineering, Sales, Account Management, and Professional Services to continually improve CTM’s products and services.  You will learn our market and our customer use cases and use that knowledge to steer the product development process, from inception to support.

 As a successful Product Manager, you will:

• Define and execute the product roadmap in collaboration with cross-functional teams, ensuring alignment with business goals and customer needs.
• Partner with Engineering, Sales, Account Management, Support, and Professional Services to translate business objectives into clear, actionable requirements and technical specifications.
• Conduct user research and analyze customer feedback, market trends, and internal insights to prioritize features and improvements that drive product value.
• Own the backlog and feature prioritization, ensuring a structured and data-driven approach to product development.
• Develop and maintain clear, well-structured product requirements documentation (PRDs, user stories, acceptance criteria) for new features and enhancements.
• Collaborate with QA and Engineering to validate feature implementations through user acceptance testing (UAT), ensuring high-quality releases.
• Communicate product updates and key milestones effectively to stakeholders, ensuring alignment across the organization.
• Support go-to-market efforts by partnering with Marketing, Customer Success, and Training teams to create product collateral, documentation, and launch plans.

What skills will help you be effective on our team?

• A bachelor's degree in technology, information systems, communications or related field preferred
• 3-5   years experience as an effective Product or Project Manager, with technical writing experience. Experience in a SaaS company preferred
• Experience creating user guides, online help articles, reference material, and other forms of user assistance content for technical and non technical audiences
• Firm understanding of the systems development life cycle (SDLC)
• Strong working knowledge of documentation tools
• Skilled at resolving a wide range of issues in creative and practical ways
• Strong attention to detail and organization
• Strong communication skills and the ability to communicate with anyone

What you get in return:

• The expected salary range for this role starts at $120,000 per year, but may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.  
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays 
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We offer an employer match for the HSA plan 
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary 
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action