Continuous Quality Improvement Manager

Description

In coordination with the clinical leadership team, the Continuous Quality Improvement (CQI) Manager is responsible for improving the effectiveness and efficiency of CALM’s processes and services. The CQI Manager provides leadership and operational oversight of the agency’s county-wide quality assurance team, ensuring services are delivered in accordance with established best practices, regulatory requirements, and organizational standards. The CQI Manager is responsible for ensuring that all clinical services remain in compliance with local, state, and federal regulations. The CQI Manager reports to the Senior Manager of CQI and Doctoral Training.  

How you will make an impact: 

• Guide and drive forward the vision for CALM’s Quality Assurance (QA) Team.  
• Develop strategies to analyze, sustain, and optimize operational processes.   
• Lead quality improvement workgroups and monitor and report on the progress of improvement projects through key performance indicators.  
• Contribute to strategic planning and guide objectives of the operations plan to further the development of quality improvement and assurance practices.  
• Recruit, train, and supervise staff to ensure quality assurance and regulatory compliance across all office locations. 
• Facilitate weekly QA team meetings to support county wide continuity. 
• Facilitate monthly caseload compliance meeting between QA and Program Managers.  
• Evaluate staff performance, provide feedback, and address performance/disciplinary actions as needed. 
• Develop and maintain a comprehensive quality assurance program manual to support the consistency and sustainability of QA operations. 
• Collaborate with the CLT to monitor and maintain CALM’s Policy and Procedure Manual, ensuring adherence to State regulations, site safety, agency governance, HIPAA compliance, and other standards. 
• Oversee the use of EHR systems to meet reporting requirements for contracts, ensuring accurate and timely data submission. 
• Ensure timely communication and distribution of compliance standards, grievances and updates, from partner agencies to CLT as needed. 
• Oversee the creation and implementation of procedures to track and evaluate clinical productivity monthly.  
• Keep current with contract requirements and quality assurance practices through ongoing education, seminars, and professional networking. 
• Collaborate with the leadership team to ensure completion and submission of contractually required reports. 
• Maintain a regular presence in all regional offices to support QA operations. 
• Other duties and special projects as assigned. 

Compensation & Benefits:

CALM offers an array of clinical opportunities, including promotion, prevention, early intervention, and treatment in an array of settings, including CALM’s clinics, early care and education centers, and pediatric offices. 

CALM partners with more than 75 partner organizations to further its mission and serves 2500 clients per year. 

Benefits:

Culture & Wellness Events 

Schedule flexibility 

100% Employer sponsored Life Insurance ($50,000 flat)

100% Employer sponsored Medical/Dental/Vision Insurance for Employees 

60% Employer sponsored Medical/Dental/Vision Insurance for Dependents 

403b Retirement Plan with a 3% Match, increasing to 5% after 7 years 

Student Loan Repayment Opportunities of up to $50,000 per year through 

AD&D, Long-Term Disability and Voluntary Benefits 

Medical and Dependent Care FSA 

Employee Assistance Plan that provides access to mental health, legal, and financial resources 

Monthly Data Stipend of $35 

Benefits opt-out stipend of $5,400/year 

10 days of PTO for 1st year of service, increasing each year and 80 hours of sick leave 

13 Paid Holidays 

Training & Development: 

We provide clinical supervision for doctoral students, ASW, AMFT, APCC 

Access to Therapist Aide 

Weekly sponsored Clinical Supervision & Support 

We support staff who have a private practice and offer our space at CALM at no charge 

Clinical Training & Advancement Opportunities, including certifications in evidence-based modalities:

Attachment, Regulation and Competency (ARC) 

Cognitive Behavioral Therapy (CBT) 

Eye Movement Desensitization and Reprocessing (EMDR) 

Healthy Families America (HFA) 

Interpersonal Psychotherapy (IPT) 

Infant and Early Childhood Mental Health Consultation (IECMHC) 

Nurturing Parenting Program (NPP) 

Parent-Child Interaction Therapy (PCIT) 

Parent-Child Care (PC-CARE) 

Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) 

Coming soon: Child-Parent Psychotherapy (CPP)

Compensation:

CALM is committed to being an “employer of choice” and strives to recruit and retain qualified, high performing employees committed to our mission. Competitive compensation that rewards excellent performance is integral to this goal. CALM’s compensation program is designed to be externally competitive, internally equitable, and financially sustainable. CALM regards compensation holistically and considers wages, benefits, a supportive and positive work environment, staff wellness, on-going professional development, and work-life balance all critical aspects of our total rewards program. 

CALM offers a $1-3/hour bilingual stipend to employees that use a second language. 

The salary range for this role is $110,000-$140,000 per year

The salary range provided denotes the minimum and maximum rates applicable to the position. Factors influencing the placement of newly hired employees within this range include their specific skills, qualifications, relevant experience, and comparison with existing employees in similar roles. Typically, newly hired employees are positioned below the midpoint of the salary range.

Requirements

Education and/or Experience:  

•  Master’s degree preferred from an accredited college or university with major course work in computer science, statistics, public health/administration, or a related behavioral health field.  
• Four years of full-time professional program experience in quality management, planning and evaluation, quality improvement, or a closely related field including two years of supervisory experience – or – two years of professional experience as a compliance and quality improvement coordinator.  
• Advanced technical skills including experience with statistical software (e.g. R, Python/PySpark, SQL, Excel).  
• In-depth understanding of federal, state, and local regulations relevant to behavioral health services, including HIPAA, Medi-Cal, and other regulatory requirements. 
• Advanced proficiency with Electronic Health Record (EHR) systems and other healthcare software platforms, with a minimum of 3 years of experience as an expert user or administrator. 

Qualifications: 

• Strong commitment to CALM’s mission, vision, and strategic plan
• Strong commitment to diversity, equity, and inclusion
• Must have respect for confidentiality; ability to work with discretion and integrity
• Strong computer skills, including Microsoft office and web-based systems. Proficient in use of Zoom. Able to adapt to using various types of software
• Exemplary standards of integrity and leadership qualities
• Proven skills in problem-solving and decision-making with good judgment? 
• Detail-oriented with strong organizational abilities. Able to prioritize competing responsibilities with effective time management skills
• Strong interpersonal skills and ability to effectively collaborate in a positive manner
• Excellent verbal and written communication skills 
• Able to provide feedback to staff in a constructive manner
• Able to work independently and as a team member
• Must have a valid California driver’s license, clean DMV record and criminal record clearance from the DOJ 

Physical Demands: 

• Prolonged periods sitting, listening, and observing or working on a computer 
• Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl  
• Drive from one location to another 
• Lift and /or move up to 20 pounds at times 
• Able to perform job duties with or without reasonable accommodation   

Cover letter is required.

We participate in E-Verify.

Salary : $110,000 - $140,000