What are the responsibilities and job description for the Clinical Support Specialist position at Calming Currents Psychiatry?
Job Title: Clinical Support Specialist
Location: Calming Currents Psychiatry – Hudson, WI
Employment Type: 1099 Independent Contractor
Hours: 16–24 hours/week (In-person: Monday, Tuesday, Thursday, 8:30 AM – 4:15 PM)
Compensation: $18–$25 per hour, depending on experience
About the Practice:
Calming Currents Psychiatry is a nurse practitioner-owned, private outpatient mental health clinic located in Hudson, Wisconsin. We provide care to individuals navigating a range of mental health and substance use challenges. Our practice emphasizes a compassionate, evidence-based approach to treatment in a welcoming, patient-centered environment. We are currently seeking a dependable and experienced Medical Assistant or Certified Nursing Assistant to join our team in a part-time, in-person capacity, for a Clinical Support Specialist position.
Position Overview:
The Clinical Support Specialist will support both the clinical and administrative functions of the practice. This role involves direct interaction with patients as well as behind-the-scenes administrative coordination. A strong ability to communicate clearly, stay organized, and manage multiple responsibilities is key. Professionalism, a warm demeanor, discretion, and a calm presence are essential.
Responsibilities:
- Serve as the initial point of contact for patients via phone, text, email, and in person
- Schedule, confirm, and update patient appointments
- Assist patients in completing required forms and intake documentation
- Respond to and upload faxes and documents to the electronic health record (EHR)
- Verify insurance benefits and enter coverage information into the EHR
- Take and document vital signs as needed
- Assist with submitting prior authorizations for medications and services
- Contact pharmacies to help resolve prescription issues or clarify provider instructions
- Assist in care coordination for patients, including communication with outside providers or support services when needed
- Maintain HIPAA compliance and patient confidentiality at all times
- Support clinicians with routine administrative, clerical, and clinical tasks
- Maintain a clean and orderly waiting area with minor cleaning tasks such as vacuuming, spot mopping, dusting, etc.
Required Qualifications:
- Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), or similar qualifications/licensure/direct patient care experience
- Minimum of 2 years of experience in a healthcare or clinical setting
- Strong interpersonal and customer service skills
- Ability to work independently and handle a variety of responsibilities
- Comfortable interacting with patients experiencing mental health and/or substance use disorders
- Proficiency with electronic health record (EHR) systems and basic office computer software/technology
- Must be available to work in person at the Hudson, WI clinic location during scheduled hours
- Ability to complete and pass a criminal background check
Preferred Qualifications:
- Prior experience working in a mental health or behavioral health setting
- Experience working in an outpatient clinic environment
Why Work with Us:
- Small, collaborative practice with a mission-driven focus
- Consistent schedule with part-time hours
- Opportunity to make a meaningful contribution to patient care
- Competitive hourly pay and health insurance stipend offered
To Apply:
Please submit your resume and a brief cover letter outlining your experience via email to: jordan@calmingcurrentspsychiatry.com
Job Types: Part-time, Contract
Pay: $18.00 - $25.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- No nights
- No weekends
Ability to Commute:
- Hudson, WI (Preferred)
Ability to Relocate:
- Hudson, WI: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $25