What are the responsibilities and job description for the Entry Level Customer Service Representative position at Calolympic Glove & Safety?
Job Overview
We are seeking an enthusiastic and motivated Entry Level Customer Service Representative to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer support and are eager to develop their skills in a fast-paced environment. As a key point of contact for our clients, you will play a vital role in ensuring customer satisfaction and fostering positive relationships.
Duties
- Provide outstanding customer service by addressing inquiries and resolving issues via phone, email, or chat.
- Utilize effective phone etiquette to communicate clearly and professionally with customers.
- Assist customers with product information, order processing, and service-related questions.
- Maintain accurate records of customer interactions and transactions in the office database.
- Collaborate with team members to enhance client services and improve overall customer experience.
- Identify opportunities for sales and upselling products or services during customer interactions.
- Support the call center operations by managing high call volumes efficiently.
- Ensure compliance with company policies and procedures while providing exceptional service.
Qualifications
- Strong communication skills with the ability to articulate information clearly and effectively.
- Previous experience in customer service or sales is preferred but not required.
- Familiarity with call center operations is a plus.
- Proficient typing skills to efficiently document customer interactions.
- Bilingual candidates are highly encouraged to apply, as this will enhance our service capabilities.
- A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us as we strive to provide top-notch service to our clients while fostering a supportive workplace culture!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17
