NOC/Ops Lead

NOC/Ops Lead

11 Months contract with possible ext.

Roswell, GA - Work from Office (4 days)

The NOC Lead will manage cloud infrastructure operations and ensure optimal performance of the project s cloud environment. This role demands strong expertise in cloud platforms, incident management, operations best practices, and hands-on experience with monitoring tools and observability. The NOC Lead will collaborate closely with the customer s stakeholders to drive operational excellence, streamline processes, and enhance cloud systems' reliability, scalability, and security.

Key Responsibilities:

Cloud Infrastructure Management:

• Manage, monitor, and optimize cloud infrastructure across platforms (e.g., AWS, Azure).
• Ensure high availability, scalability, and cost-efficiency of cloud systems.
• Oversee deployment and maintenance of applications and services in the cloud environment.

Monitoring Expertise:

• Design and implement advanced monitoring, alerting, and observability solutions using Monitoring tools like (Datadog, Grafana, Prometheous).
• Configure dashboards, custom metrics, and anomaly detection to provide deep insights into system performance.
• Conduct training sessions for the customer s team on effective Datadog usage.

Incident and Problem Management:

• Take ownership of incident management, ensuring rapid detection, escalation, and resolution of issues.
• Oversee real-time incident detection, escalation, and resolution processes.
• Perform root cause analysis and implement long-term solutions to prevent recurrence.
• Develop and enforce operational playbooks for handling critical incidents.

Security and Compliance:

• Ensure adherence to security best practices and compliance with customer and industry standards.
• Collaborate with security teams to implement identity and access controls, encryption, and vulnerability management.

Reporting and Optimization:

• Generate and present regular operational reports to customer stakeholders, including SLA adherence and performance metrics.
• Analyze trends to identify areas for optimization and proactively recommend improvements.

Leadership and Collaboration:

• Lead and mentor the CloudOps team to deliver top-notch operational performance.
• Collaborate with development, QA, and security teams to align operations with business goals.
• Present operational reports and insights, including SLA adherence and mobile application performance metrics.

Process Improvement and Automation:

• Continuously analyze current processes and identify areas for improvement.
• Implement automation tools and techniques to enhance efficiency.
• Establish and document standard operating procedures (SOPs) for NOC operations.
• Implement Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or Ansible.
• Automate repetitive operational tasks to enhance efficiency.

Required Qualifications:

Technical Skills:

• Bachelor s degree in Computer Science, IT, or a related field; a Master s degree is a plus.
• 8 years of experience in cloud operations, with at least 3 years in a leadership role.
• Strong expertise in monitoring tools like Datadog, Grafana, Prometheous including advanced configuration and monitoring setup.
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Hands-on experience with automation tools like Terraform, Ansible, or CloudFormation.
• Solid understanding of DevOps practices, CI/CD pipelines, and container orchestration (e.g., Docker, Kubernetes).

Certifications:

• Datadog certifications or proven expertise in the platform is a significant advantage.

Soft Skills:

• Strong leadership and team management skills with the ability to work onsite in a customer-facing role.
• Excellent communication and interpersonal skills for effective collaboration with stakeholders.
• Proactive and solution-oriented mindset to drive improvements and resolve challenges.
• Ability to work under pressure, prioritize tasks, and manage multiple priorities effectively.