What are the responsibilities and job description for the Automotive Service Advisor position at Calstar Mercedes Benz?
Service Advisor:
Calstar Motors located in Glendale, Ca has an opening for an Automotive Service Advisor to join our growing/changing team. State of the art of the facility, very busy dealership with steady workflow.
Our ideal candidate will have excellent customer service skills. Automotive Service Advisor/Writer Experience is a plus! Dealership and Luxury line experience preferred. We offer an aggressive pay-plan, very competitive benefits including 401K, and opportunities for advancement.
Automotive Service Advisor/Writer Responsibilities:
- Greeting customers in a professional manner
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Accurate write up of customer concerns
- Convey expected cost and obtaining approval of repairs
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
Automotive Service Advisor/Writer Qualifications:
- Excellent communication skills
- Professional appearance
- Positive attitude
- Strong automotive knowledge or previous automotive related experience
- Commitment to being a team player
- Must possess a current drivers license
- Clean driving record
Automotive Service Advisor/Writer Benefits:
- We offer a very aggressive pay-plan
- Health Benefits that include 401K, health and vision
- Paid Vacation and Dealership Discounts
- Closed Sundays
Job Type: Full-time
Compensation: We also have a very competitive pay plan.
Required experience:
- Service Advising: at least 1 year
Job Type: Full-time
Pay: $78,500.00 - $164,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $78,500 - $164,000