Director of Hotel Operations

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Job Summary

Reporting to the General Manager of The Athenaeum, the position is directly responsible for managing The Athenaeum’s 28 hotel rooms. Responsibilities include overseeing the day-to-day operations of the hotel’s front desk; hiring, training, managing & directing the hotel & housekeeping staff; handling guest check-in / check-out procedures; addressing member and guest inquiries & complaints; ensuring smooth front desk operations and maintaining high standards of member and guest service. All these while adhering to established policies and procedures of the Institute and The Athenaeum; Require excellent communication and leadership skills to effectively manage a team and deliver a positive member / guest experience. The Director for Hotel Operations is also responsible for managing hotel marketing to members and for outreach programs, revenue / cost controls, and other communication initiatives.

This is an Organizational Critical position. In the event of an emergency on campus, an employee designated as organizational critical is expected to report to Campus as soon as possible to assist in division / department response and recovery efforts.

Essential Job Duties

• Provide management oversight and leadership for all hotel & housekeeping operations in accordance with the club’s goals and operating strategies; collaborate with the General Manager to ensure the highest quality of products, services, programs, and support is provided to all members and guests.
• Direct the work of all hotel operations & housekeeping staff; monitor the quality of hotel & housekeeping services and products to maintain & improve member and guest relations. Align roles and tasks of support staff to effectively accomplish objectives.
• Provide direction and guidance in the areas of staff development, training, member & customer service, hiring, coaching, counseling, and taking disciplinary action when necessary.
• Work closely with the General Manager to cultivate a positive and productive workplace through communication, vision, teamwork, and commitment, and to reinforce The Athenaeum’s culture, values, and traditions.
• Ensure compliance with all club policies and protocols; review and recommend new policies and / or procedures designed to enhance hotel operations and member services.
• Troubleshoot problems and implement solutions to deal with member / guest concerns and needs; assure that member / guest needs are assessed, addressed, and met timely and effectively.
• Participate and / or lead short- and long-range strategic management planning efforts in the areas of marketing hotel occupancy, room renovations, and maintenance; collaborate with other senior managers to set goals and objectives that complement and reinforce the mission, culture, and goals of The Athenaeum.
• Manage and oversee financial and budgetary controls to ensure cost effective and efficient hotel & housekeeping operations; develop and implement business plans to realize new revenue streams and increase occupancy : evaluate operational performance and develop management reports to show trends in occupancies, daily average rate and revenue per room (REVPAR).
• Maintain security protocols at the front desk and monitor visitor access.
• Generate reports on front office performance metrics and identify areas for improvement.

Basic Qualifications

Skills, Knowledge & Abilities :

Required Documents

Hiring Range

112,300 - $130,000 per year

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, and more. Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time. Learn more about our and .

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.

Caltech is a VEVRAA Federal Contractor.

To read more Equal Employment Opportunity (EEO) go to .

Disability Accommodations

If you would like to request an accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Caltech Recruiting at .

Salary : $112,300 - $130,000