What are the responsibilities and job description for the Library Support and E-Resources Access Associate Job at Caltech in Pasadena position at Caltech?
Library Support and E-Resources Access Associate
Job Category : Fulltime Regular
Exempt Overtime Eligible : Overtime Eligible
Benefits Eligible : Benefit Based
Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.
Job Summary :
Caltech Library is seeking a Library Support and E-Resources Access Associate to support the management of electronic resources, resolve technical issues across library systems, and support daily circulation and customer service tasks.
- Support the management of electronic resources, resolve technical issues across library systems, and support daily circulation and customer service tasks.
- Troubleshoot, communicate, and resolve technical issues with electronic resources through the JIRA ticket system.
- Assist in the provision of customer services in accordance with Caltech Library policies and procedures.
- Perform quality control checks in links and holdings of licensed electronic resources.
- Answer customer questions and direct library users to appropriate Library or Campus resources.
- Register new library users and maintain patron records. Distribute library notices to patrons and follow up with further email correspondence as needed.
- Provide customer assistance and instruction on using the Library’s online catalog, digital repositories, guides, and other resources, making referrals for extensive training as appropriate.
- Organize documents related to electronic resources, such as licenses and KBART files.
- Assist in collections decision-making and annual surveys.
- Other duties as assigned.
Basic Requirements :
Hiring Range
21.50 - $27.50 Per Hour
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, and more. Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.
Caltech is a VEVRAA Federal Contractor.
If you would like to request an accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Caltech Recruiting at employment@caltech.edu.
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Salary : $22 - $28
