Service Administrator

Caltrol is hiring a Service Administrator I to join our team in Benicia, CA.

The Service Administrator is an important part of the Service Team and is responsible for supporting all aspects of the service process through a variety of administrative tasks. Our ideal candidate is extremely organized, detail-oriented, and has a working knowledge of ERP systems.

Hiring Range

The hiring range for this position is** $20.50 - $23.00 p/hour.** This is the pay scale range Caltrol reasonably expects to pay for this position at the time of this posting. The base pay actually offered will take into account internal equity and may vary based on geographic region, skills, qualifications, and experience of the candidate along with the requirements of the position.

Why you'll love working for Caltrol:

Caltrol is recognized as a leading provider of automation including process control solutions, valves, instrumentation, and reliability. Caltrol takes great pride in the quality of our employees, products, and services we represent.

Caltrol is an employee-owned company headquartered in Las Vegas with offices across 4 states (CA, AZ, HI) and one outside the U.S. As an owner, you will be part of an essential and meaningful organization. You’ll find the resources and opportunities to make significant contributions with prospects for career growth and satisfaction. You will work in a team driven culture with talented managers and inspiring coworkers to support you.

What you'll be doing:

• Provide administrative support to the service team.

• Schedule and coordinate logistics for service jobs.

• Accurately and efficiently utilize our ERP System (IFS) to complete tasks and support all steps of the workflow process.

• Source and order parts.

• Close out completed jobs and manage the invoicing process.

• Review costs and revenues to ensure target margins are met.

• Expedite orders to meet deadlines and customer expectations.

• Review documentation for accuracy.

• Ensure jobs are ready and accurate for billing.

• Support the workflow process.

What we’re looking for:

• High school diploma or GED.

• Fundamental knowledge of ERP Systems, IFS a plus!!

• Proficient with MS Office (Outlook, Word, Excel).

• Excellent organizational skills and attention to detail.

• Ability to multi-task and shift priorities as needed.

• Strong verbal, written, and interpersonal skills to effectively communicate between departments and with customers.

• Commitment to service excellence.

What we offer:

• A work culture that's not just inclusive, but downright celebratory of diversity

• Employee Stock Ownership (ESOP) opportunities Quarterly Profit Sharing

• Generous Paid time-off

• Paid holidays

• Medical, Dental, Vision – all effective 1st day of the month after date of hire

• HSA (with employer contribution) and FSA

• Comprehensive supplementary benefits

• Wellness Benefits & Initiatives (we reimburse up to $500 annually

• 401(k) with employer match - because your future is just as important as your present

• Employee Assistance Programs

• Company paid life insurance and buy up options

• Company paid Short-Term Disability insurance

• Pet Insurance

• Student loan repayment match

• Tuition reimbursement

• Professional development opportunities because we believe in investing in greatness

Physical Demands:

Standard office environment.

Travel:

Up to 10% within the Caltrol territory (CA, AZ, NV).

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Caltrol is deeply committed to creating a diverse and inclusive work environment where everyone is respected, treated fairly, and given equal opportunities to perform to their fullest potential. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Reasonable accommodation is available for candidates with disabilities, ensuring they can effectively perform essential job functions.

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You should be proficient in:

• Customer Service
• Excellent Communication Skills
• Basic Computer Skills