Case Manager (RRH and PSH)

CALVARY WOMEN’S SERVICES MISSION:

Calvary Women’s Services offers housing, health, education, and employment programs that empower homeless women in Washington, DC, to transform their lives.

JOB SUMMARY:

The Case Manager is a member of the program staff team with responsibility for offering case management services and personal support to women living in Calvary’s housing programs. The Case Manager works from a strengths-based, trauma-informed care model, offering resources to support women in achieving their goals for health, financial stability and independent living. The Case Manager works on-site at the housing programs, but also attends off-site meetings and appointments with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management

• Manage a caseload of up to 20 residents
• Meet with clients at their apartments, ensuring face-to-face contact 2-3 times per month
• Develop and support personalized case plans to support women’s efforts to reach their goals and maintain stability in their housing program
• Providing referrals for community-based services including medical care, benefits applications, addiction treatment, and life skills development
• Connect clients with services available to include LEAP programs, mental health services, Step Up DC job placement programs, and addiction recovery services
• Coordinate with the Assistant Director-PSH to ensure a smooth transition for new residents
• Accompany clients to meetings and appointments as needed
• Maintain current confidential case files and documentation (Apricot, HMIS, and hard copy) on each resident available for monthly review by the Assistant Director-PSH
• Complete and submit monthly reports, client summaries, and reporting required by contract funding

Client Services

• Facilitate community meetings and regularly scheduled social and educational activities
• Coordinate with the Director of Community Engagement and the Manager for Education Programs to offer social and educational activities for women in the housing program
• Coordinate referrals and communications with therapists, nurse practitioner, RPG facilitator
• Build and maintain relations with other service providers in the areas of mental health, housing, substance abuse and addiction recovery services
• Work with RPG facilitator/LICSW/LPC on the completion of toxin screens for clients
• Actively gather and share information on related services and resources within Calvary’s program staff team

OTHER DUTIES AND RESPONSIBILITIES:

• Meet with the Assistant Director-PSH for weekly supervision
• Participate in clinical supervision with the Clinical Supervisor or LICSW/LPC
• Complete all contract mandated professional training
• Participate in program staff meetings, all-staff meetings and in-service training
• Serve as the primary on-call staff for the permanent housing programs
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience in case management, particularly working with women and the issues of domestic violence, substance abuse, mental health issues and homelessness
• Ability to work as a team member
• Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
• Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with administrative and data management responsibilities
• Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required

EDUCATION AND EXPERIENCE:

• Bachelor's or Master's degree in social work/related field or relevant experience preferred; strong knowledge of the complexity of poverty and women's homelessness, mental illness, trauma, substance abuse, and health issues preferred.

WORK ENVIRONMENT REQUIREMENTS:

• Own transportation is required for trips out of the office
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Climbing: Ascending or descending multiple flights of stairs, using feet and legs and/or hands and arms
• Stand, sit, or walk for an extended period