What are the responsibilities and job description for the Systems Analyst I - Technology Services position at Calvert County, MD?
JOB
The Calvert County Government's Technology Services Department is seeking a Systems Analyst I to manage the analysis, automation, and re-engineering of business processes to deliver technical solutions across several software platforms. This role involves serving as a technical lead and coordinating new enterprise software projects, system upgrades, testing, and general maintenance while maintaining comprehensive technical documentation. The Systems Analyst I will also develop and manage integrations between enterprise systems and provide support for SQL databases. Proficiency in one or several coding languages, such as SQL, JavaScript, or C , is highly desired to effectively fulfill the technical aspects of the role.Primary responsibility for this position is configuring, troubleshooting, and maintaining enterprise applications such as Infor Public Sector, Workday, and ServiceNow. Key responsibilities include writing SQL queries for data extraction and cleanup, implementing software upgrades and security patches, and developing workflows within platforms like ServiceNow.Performs technical applications work related to the identification, development, and life cycle support of business application systems. Work involves systems analysis and design; programming and/or solution identification; installation, configuration, database management, and system security for business applications software.Essential Job FunctionsServes as a technical program manager in the analysis and automation and/or re-engineering of business processes provided by the department stakeholders Translates business requirements into technical processes and system solutions that are aligned with Technology Services strategic plans, and industry best practices.Coordinates and leads the installation, testing, maintenance, and upgrades of software according to vendor procedures and department stakeholder needs. Develops and maintains technical documentation for the Applications team day to day.Develops integrations as necessary between enterprise software, manipulates data, provides reports, and makes information widely available to the general public or internal working groups. Maintains and supports relational databases used by the county's software solutions.Coordinates and maintains business disaster recovery plans including backup and recovery procedures with cognizant Department Head and Technology Services Teams.Serves as a project resolution manager for end users’ reported problems. Works with internal Technology Services teams, Departments contacts, and vendors to resolve these issues in a timely fashion.Manages smaller system implementations and upgrades.Other DutiesPerforms related work as required.Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)Knowledge of—Analysis, architect, and implementation of Software systems.Integrations ranging from out of the box connectors to custom development.Management and administration of relational databases.Principles and best practices of computer network security. Enterprise, cloud, and desktop client implementation.Ability to--Create and maintain technical business process documentation.Effectively communicate complex technical issues both orally and in writing.Apply analytical skills in order to solve complex technical problems and recommend alternatives.Conduct systems analysis and requirements gathering.Communicate difficult information respectfully and tactfully.Effectively configure and maintain business applications software.Establish and maintain effective working relationships and good customer service.Deal effectively with the public.Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)Training and/or Education: Bachelor's degree in Computer Science, Information Systems, or related field.Experience: Two years of progressively responsible experience in applications software programming and support.Licenses or Certificates: One of the following certifications are preferred: Sec , Cloud , ServiceNow CSA, ITIL, MTA or an equivalent current industry certification. Certification requirements are subject to change.Special Requirements: Subject to background investigation.Physical Demands: None.Unusual Demands: Work is subject to deadlines and frequent interruptions.May be subject to call in or to remain on the job for emergencies.Will be required to make out of hours system upgrades.FLSA Status: ExemptCompensation Steps: Position closing date: February 28, 2025Pay rate: $78,686 - $90,314 annuallyGrade 724, Merit full-time position, 40 hours per weekDepartment of Technology ServicesThis position allows for telework, meaning the employee may be able to work from home or another offsite location for part of the workweek, but they are still required to come into the office regularly. This arrangement is at the supervisor's discretion and may change based on business needs.Calvert County Government offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance. Benefits include: 15 days of sick leave10 days of annual leave5 days of personal leave13 paid holidays *14 in an election yearDefined Contribution Plan457(b) Deferred Compensation PlanMedical, dental, and vision coverageFlexible spending accountsUp to 80% tuition reimbursementGym membership discountsPlease Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.Accommodations will be made for individuals with disabilities upon reasonable notice. County application required.
The Calvert County Government's Technology Services Department is seeking a Systems Analyst I to manage the analysis, automation, and re-engineering of business processes to deliver technical solutions across several software platforms. This role involves serving as a technical lead and coordinating new enterprise software projects, system upgrades, testing, and general maintenance while maintaining comprehensive technical documentation. The Systems Analyst I will also develop and manage integrations between enterprise systems and provide support for SQL databases. Proficiency in one or several coding languages, such as SQL, JavaScript, or C , is highly desired to effectively fulfill the technical aspects of the role.Primary responsibility for this position is configuring, troubleshooting, and maintaining enterprise applications such as Infor Public Sector, Workday, and ServiceNow. Key responsibilities include writing SQL queries for data extraction and cleanup, implementing software upgrades and security patches, and developing workflows within platforms like ServiceNow.Performs technical applications work related to the identification, development, and life cycle support of business application systems. Work involves systems analysis and design; programming and/or solution identification; installation, configuration, database management, and system security for business applications software.Essential Job FunctionsServes as a technical program manager in the analysis and automation and/or re-engineering of business processes provided by the department stakeholders Translates business requirements into technical processes and system solutions that are aligned with Technology Services strategic plans, and industry best practices.Coordinates and leads the installation, testing, maintenance, and upgrades of software according to vendor procedures and department stakeholder needs. Develops and maintains technical documentation for the Applications team day to day.Develops integrations as necessary between enterprise software, manipulates data, provides reports, and makes information widely available to the general public or internal working groups. Maintains and supports relational databases used by the county's software solutions.Coordinates and maintains business disaster recovery plans including backup and recovery procedures with cognizant Department Head and Technology Services Teams.Serves as a project resolution manager for end users’ reported problems. Works with internal Technology Services teams, Departments contacts, and vendors to resolve these issues in a timely fashion.Manages smaller system implementations and upgrades.Other DutiesPerforms related work as required.Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)Knowledge of—Analysis, architect, and implementation of Software systems.Integrations ranging from out of the box connectors to custom development.Management and administration of relational databases.Principles and best practices of computer network security. Enterprise, cloud, and desktop client implementation.Ability to--Create and maintain technical business process documentation.Effectively communicate complex technical issues both orally and in writing.Apply analytical skills in order to solve complex technical problems and recommend alternatives.Conduct systems analysis and requirements gathering.Communicate difficult information respectfully and tactfully.Effectively configure and maintain business applications software.Establish and maintain effective working relationships and good customer service.Deal effectively with the public.Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)Training and/or Education: Bachelor's degree in Computer Science, Information Systems, or related field.Experience: Two years of progressively responsible experience in applications software programming and support.Licenses or Certificates: One of the following certifications are preferred: Sec , Cloud , ServiceNow CSA, ITIL, MTA or an equivalent current industry certification. Certification requirements are subject to change.Special Requirements: Subject to background investigation.Physical Demands: None.Unusual Demands: Work is subject to deadlines and frequent interruptions.May be subject to call in or to remain on the job for emergencies.Will be required to make out of hours system upgrades.FLSA Status: ExemptCompensation Steps: Position closing date: February 28, 2025Pay rate: $78,686 - $90,314 annuallyGrade 724, Merit full-time position, 40 hours per weekDepartment of Technology ServicesThis position allows for telework, meaning the employee may be able to work from home or another offsite location for part of the workweek, but they are still required to come into the office regularly. This arrangement is at the supervisor's discretion and may change based on business needs.Calvert County Government offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance. Benefits include: 15 days of sick leave10 days of annual leave5 days of personal leave13 paid holidays *14 in an election yearDefined Contribution Plan457(b) Deferred Compensation PlanMedical, dental, and vision coverageFlexible spending accountsUp to 80% tuition reimbursementGym membership discountsPlease Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.Accommodations will be made for individuals with disabilities upon reasonable notice. County application required.
Salary : $78,686 - $90,314
