NOTICE OF VACANCY

March 5, 2025

POSITION:

Certified Computer Repair Technician

LOCATION:

Central Office – Brooks Administration Building

POSITION SUMMARY:

The certified computer repair technician is responsible for installing hardware and software in stand-alone and network environments. This position is responsible for evaluating, detecting, and troubleshooting various types of issues affecting computer systems and works to resolve them. In this position, the certified repair technician will perform on-site repairs of computer equipment and peripherals, resulting in quicker turnaround times and a significant reduction in repair costs for Calvert County Public Schools. This position may be required to assist other Computer Technicians to resolve tickets and other duties, time permitting. The certified computer repair technician takes direction from the supervisor of Information Technology or designee.

REPORTS TO:

Supervisor of Department of Information Technology – Support Technologies

EDUCATION, CERTIFICATION, AND EXPERIENCE:

• High school diploma or possession of a GED certificate
• Two years of experience in the technological field.
• Current CompTIA A certification required.
• Technical Repair Coursework (ECPI, etc.) is preferred.
• Lenovo and/or HP self-maintainer certification is preferred. CCPS will provide certification training upon hire.

KNOWLEDGE, ABILITIES, AND SKILLS:

• Proven experience diagnosing and repairing hardware and software issues in a professional environment, preferably within an educational setting.
• Proficiency in installing, configuring, and supporting Microsoft Windows operating systems.
• Ability to self-manage time and manage tickets - including administrative tasks tied to ticketing (closing, updating etc.)
• Ability to work alone or with remote teams.
• Attention to detail and accuracy in documenting repair activities and maintaining inventory records.
• Ability to accurately provide troubleshooting notes to show diagnostic steps.
• Effective communicator with end users, administrators, teachers, and supervisors, both orally and in written form.
• Excellent documentation skills, ability to write technical processes and procedures.
• Proven troubleshooting skills, and ability to work through problems until solved.
• Ability to accurately and legibly fill out repair tickets.
• Ability to prioritize multiple tasks.
• Strong attention to detail with focus on quality.
• Excellent interpersonal and communications skills.
• Able to positively interface with employees, customers, and vendors.
• Possess a valid Class C driver’s license. The chosen candidate will be required to provide Calvert County Public Schools with a current copy of his/her driving record prior to the start of employment.
• Demonstrated success in accomplishing tasks akin to the essential job functions listed below.
• Such alternatives to the above qualifications as Calvert County Public Schools may find appropriate.

ESSENTIAL JOB FUNCTIONS, DUTIES & RESPONSIBILITIES:

• Perform diagnosis, troubleshooting and repair of hardware and software issues on computers, laptops, printers, peripherals and other technology equipment utilized within the school district.
• Install, configure and maintain operating systems, software applications and updates on devices as necessary to ensure optimal performance and security.
• Collaborate with faculty, staff and administrators to provide technical support assistance with technology-related concerns.
• Manage inventory of computer equipment, parts and supplies ensuring adequate stock levels for timely repairs and replacements.
• Maintain accurate records of repair activities, service requests and inventory management using designated systems or software.
• Implement preventative maintenance procedures to extend the lifespan and reliability of technological assets including regular cleaning, inspections and software optimizations.
• Stay informed about emerging trends, technologies, and best practices in computer repair and IT support, participating in professional development opportunities as needed.
• Accurately record and track repairs and close tickets
• Communicate with schools and departments regarding damage investigations and repair work coverage.
• Accurately track student obligations and communicate them with schools and departments.
• Provide guidance to staff members regarding investigations and repair work coverage.
• Deliver repaired devices to our customers as needed.
• Maintain A and self-maintainer certifications.
• Assist in developing technical documentation to improve training and service delivery.
• Provide incident management, diagnosis, escalation, tracking, and resolution.
• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner both verbally and electronically.
• Assist Computer Technicians in resolving tickets and other duties, time permitting.
• Follow established processes and standards, identify, and propose improvements as necessary.
• Maintain a professional appearance.
• Embraces systems thinking to ensure that unit activities do not conflict with organization goals.
• Communicates understanding and support of organizational goals and programs through actions, spoken and written words; interacts effectively with individuals and groups at all levels.
• Participate in teams, committees, and task forces; presents proposals; provides comment and discussion regarding matters before such groups.
• Work flexible hours as necessary.
• Work under stress and meet all deadlines.

OTHER DUTIES:

Duties listed are not intended to be all inclusive nor limit duties that might reasonably be assigned. Performs related work as required or assigned by the Supervisor of Department of Information Technology.

SPECIAL REQUIRENMENTS:

Within 30 days of hire, employee must successfully complete the Lenovo certification process.

PHYSICAL DEMANDS:

Position requires significant periods of standing and walking. Transport and unpacking of items not to exceed 50 pounds per carton. Will be required to regularly use a keyboard.

UNUSUAL DEMANDS:

May be subject to emergency calls.

TERMS OF EMPLOYMENT:

Twelve (12) month, 8-hour per day position. Salary commensurate with qualifications applied to the current salary schedule for support employees (Scale 25: $29.56/hr - $38.10/hr). If chosen for this position, the candidate must enroll in direct deposit.

FLSA STATUS:

Non-exempt

EVALUATION:

Performance will be evaluated in accordance with the policy on evaluation as established by the Calvert County Public Schools.

EFFECTIVE DATE OF POSITION:

2024-2025 school year

APPLICATION PROCEDURE:

Application Deadline is March 13,2025.

All applicants please apply through the applicant tracking system located on the Calvert County Public Schools’ website – www.calvertnet.k12.md.us.

References must be directly related to education experience and must include immediate supervisor.

Prior to the filling of any vacancy, permanent employees who have requested a transfer in a timely manner shall be afforded an opportunity meet with the supervisor of the position for which the vacancy exists.

State law requires that anyone hired after October 1, 1986, who will have contact with school children, must be fingerprinted and submit to a criminal background investigation. Federal law requires that a new employee must complete the Employment Eligibility Verification (Form I-9) in person before beginning employment. Employment is conditional upon successful completion of a drug screen. Current employees of the Calvert County Public Schools are exempt from these requirements.

House Bill 486 – Child Sexual Abuse and Sexual Misconduct Prevention Statement

Pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland - House Bill 486 - Child Sexual Abuse and Sexual Misconduct Prevention, all applicants are required to report all former employment where direct contact with minors may have occurred. The applicant must submit the contact information of the current employer, all former school employers, and all former employers not school related. Applicants should also include contact information for organizations where the applicant has volunteered, coached, mentored, tutored or otherwise had direct contact with minors.

Nondiscrimination Statement

Calvert County Public Schools does not discriminate on the basis of race, color, religion, sex, age, ancestry or national origin, familial status, marital status, physical or mental disability, sexual orientation, gender identity and expression, or genetic information or age in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following persons have been designated to handle inquiries regarding the non-discrimination policies:

• Director of Student Services
• Director of Human Resources
  443-550-8000

For further information on notice of non-discrimination, visit the Office for Civil Rights Complaint Assessment System at: https://ocrcas.ed.gov or call 1-800-421-3481.

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Anti-sexual, Anti-racial and Anti-disability Harassment Statement
Discrimination can manifest itself in behaviors such as bullying, harassment, or intimidation of individuals.

Calvert County Public Schools does not tolerate any form of harassment including, but not limited to, sexual, racial, or disability. Any individual (student, employee, or community member) who believes that he or she has been subjected to any form of harassment is encouraged to report the allegation of harassment.

Students, parents and community members may report allegations of harassment to:

Ms. Cecelia Lewis

Director of Student Services

Calvert County Public Schools

1305 Dares Beach Road

Prince Frederick, MD 20678

Employees may report allegations of harassment to:

Mr. Zachary Seawell

Director of Human Resources

Calvert County Public Schools

1305 Dares Beach Road

Prince Frederick, MD 20678

Calvert County Public Schools is committed to conducting a prompt investigation for any allegation of harassment. If harassment has occurred, the individual will be disciplined promptly. Disciplinary actions for students found to have engaged in any form of harassment may result in suspension or expulsion. Disciplinary actions for employees found to have engaged in any form of harassment may result in suspension or termination.

Calvert County Public Schools encourages all students, parents, employees, and community members to work together to prevent any form of harassment.

For further information on notice of non-discrimination, visit the Office for Civil Rights Complaint Assessment System at: https://ocrcas.ed.gov or call 1-800-421-3481.