MEDICAL ASSISTANT

Job Summary :

Responsible for performing clinical duties assisting clinicians with the examination and treatment of patients under provider supervision in the ambulatory service clinical setting.

• Duties include : pre-visit chart preparation; assisting providers with procedures / treatments; equipment operation; assisting patients; performing venipuncture (as needed), specimen collection and submission to appropriate laboratory; cleaning and sterilization of instrumentation; maintenance, order and inventory supplies; records and documents in medical record.
• Assists with efficient patient flow; performs administrative clinical support activities; participates in quality assurance programs.
• Education :

High School diploma or GED; some college preferred

• Registration / Certification / Licensure :

Active Basic Life Support certification required or obtained within 30 days of hire.

• Completion of an accredited Medical Assistant training program and CMA certification with the credentials of RMA, NCMA, NRCMA, CCMA or CMAA preferred; EMT acceptable; GNA or CNA considered.
• Experience :

Position requires 1 - 2 years of medical office, with direct patient contact experience, and use of electronic medical records (EMR) preferred. New grads accepted.

• Phlebotomy and point of care testing experience is a plus.
• Basic computer and typing skills; familiarity with medical terminology, required.
• Other Requirements :

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and / or any other department requirements.

• Excellent customer service skills. Must demonstrate compassion, friendliness, courtesy and tactfulness with all patient and caregiver interactions.
• Strong oral and written communication skills.
• Ability to work collaboratively with a team of providers, office staff, and administrators while serving patients and caregivers, and with the ability to effectively engage with extended care teams (such as specialists, insurers, and pharmacies); must be organized with the ability to multi-task in a fast-paced setting.
• Must be efficient and conscientious in preparing for and delivering medical care.
• Requires an awareness of patient confidentiality and ability to follow directions well, be engaged and work with minimal guidance.
• Knowledge of insurance billing procedures and familiarization of medical terminology.

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