What are the responsibilities and job description for the Call Center Supervisor position at Calvert Internal Medicine Group?
Summary
As a Call Center Supervisor at Calvert Internal Medicine Group, you will oversee the daily operations of our call center, ensuring efficient communication and exceptional customer service. This role is vital in supporting our mission to provide outstanding healthcare services while maintaining high patient satisfaction ratings.
Responsibilities
- Promote & cultivate a highly engaged team through coaching, training, and development opportunities.
- Manage scheduling and workflows to optimize call center operations and efficiency.
- Interview, hire, and train new employees on call handling procedures and best practices for patient interactions.
- Analyze call metrics and performance data to ensure the patient experience and service standards meet CIMG expectations.
- Develop strategies to enhance patient communication and satisfaction.
- Serves as an escalation point of contact for patient issues and questions.
- Implements policies and procedures that align with organizational goals and standards.
- Foster a positive team environment that encourages professional development.
Qualifications
- HS diploma/equivalent required Bachelor's degree in business, healthcare administration, or related field desired.
- At least 3 years' direct experience working in an administrative role in a medical office required.
- Previous supervisory experience preferred.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication skills in English; multilingual abilities are a plus.
- Demonstrated customer service expertise with a focus on patient satisfaction.
- Proficient in managing multiple tasks efficiently in a fast-paced environment.
If you are ready to lead a dedicated team in delivering exceptional healthcare experiences, we invite you to apply today at Calvert Internal Medicine Group!
Job Type: Full-time
Pay: $55,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Prince Frederick, MD 20678 (Preferred)
Work Location: In person
Salary : $55,000 - $68,000
