What are the responsibilities and job description for the PATIENT ACCESS REP I position at Calvert Memorial Hospital?
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JOB DESCRIPTION DETAILS
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Job Summary:
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Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes.
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Education:
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Position requires a high school diploma or GED.
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Registration/Certification/Licensure:
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Not listed
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Experience:
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6 months of experience in a customer service position, preferably in healthcare.
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Other Requirements:
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Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
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Basic computer skills to include Windows, Microsoft Office, and internal computer systems.
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Basic knowledge of insurance plans, coverage types and medical terminology.
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Able to multi-task with numerous interruptions.
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Communicates effectively with all levels of staff and departments.
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Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.
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