Project Manager - Customer Experience

CUSTOMER EXPERIENCE - PROJECT MANAGER
 

SALES DEPT (West Valley City - On-Site)

The Customer Experience Project Manager is a vital part of our team, dedicated to ensuring the highest level of service for our clients, particularly focusing on Emerging Accounts. This role involves managing design-related projects and providing comprehensive support in the customer journey from sales to product delivery. As a member of the Customer Success Team, this position reports directly to the Manager of Customer Success. We are looking for an individual who is passionate about the cannabis industry, dedicated to helping our customers grow and succeed, and enthusiastic about project management.

RESPONSIBILITIES:

• Collaborate with the Sales Team to facilitate a seamless onboarding and reordering process for Emerging Accounts.
• Work effectively to guide customers through the Creative Services stages, acting as a liaison between the client and our Art Team to ensure effective delivery of our Art Intake process.
• Provide comprehensive support to assigned customers, managing handoff from sales. This means everything from assisting with gathering pricing to product delivery, including order modifications and issue resolution.
• Support ongoing CRM and ERP data entry while actively contributing to testing and improving system functionality and enhancements.
• Uphold customer satisfaction ensuring they know our Core Value #5: Customer Is The Only Boss, escalating concerns to leadership or relevant stakeholders when necessary.
• Engage with various cross-functional teams to convert business needs and product specifications into effective customer solutions.
• Other duties as assigned

REQUIREMENTS:

• A Bachelor's degree in Sales, Accounting, or Management is preferred. An equivalent combination of education, experience, and training will also be considered.
• 1-2 years of experience in customer service or account management is preferred.
• Proficiency in Microsoft Office applications and a comfort with working in a fast-paced, team-oriented environment.
• Strong communication skills, both verbal and written, with a knack for building effective client relationships.
• Excellent organizational skills with a keen eye for detail.
• Experience with CRM systems and proficiency in G-Suite, Excel, and PowerPoint is highly advantageous.
• Background in the Cannabis and/or packaging industry is a plus.

MORE ABOUT US:

Our team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents.

Benefits and Perks offered to full time employees:
-Flexible Paid Time Off
-Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health support...all effective the first day of the month following hire.
-401(k)
-Ability to make an immediate impact
-Monthly team meetings and frequent social events

An ideal Calyx candidate looks like:
-Has experience in the cannabis and/or packaging industry
-Thrives in a fast-paced environment
-Handles ambiguity with a positive attitude
-Rolls up their sleeves to help their team

How success is measured at Calyx:
First 30 days spent getting to know the company and our team!
Ability to make an immediate impact - we’re growing quickly and want you to help cultivate that!
Living our core values:
--X-treme Ownership
--Be Quick, But Don’t Hurry
--Sustainability Is Multi-Dimensional
--We Are Square: Quality Does Not Cut Corners
--Customer Is The Only Boss
--Earn Success Every Day
--The Biggest Failure Is The Failure To Ask For Help
--Better Together: Cultivate An Inclusive Environment

Calyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.
Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact hr@calyxcontainers.com. (Please note that applications should not be emailed to this address).