Dispatcher

Dispatcher

Camas Health Recovery Center

Hourly Rate: $28-$30/hr

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug-free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a level 3 background investigation.

POSITION SUMMARY

The Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information, and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources and provide that information to drivers in a timely and efficient manner.

Under general supervision, the Dispatcher performs transportation scheduling, routing, and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal, and scheduling systems; creates, maintains, and monitors computerized driver manifests/schedules; and responds to requests for service while providing information to passengers and the general public.

Camas Health is committed to meeting patients where they are and facilitating services for them. We adhere to a harm reduction model that values medication-assisted treatment and prefers it as a method of addressing opioid addiction. Camas Health believes that every patient deserves to be treated with respect, compassion, and dignity.

ESSENTIAL JOB FUNCTIONS

• Receive, relay, and/or transmit dispatch for transportation in the most accurate, efficient, and timely manner.

• Maintain a log of radio transmissions, telephone calls, and other pertinent information.

• Maintain reports from transportation drivers.

• Maintain strict confidentiality in building security system and patient confidentiality.

• Anticipate weather complications along routes and at drivers' destinations; communicate delays and route changes as necessary.

• Maintain radio and/or phone contact with drivers; receive and dispatch response and emergency aid when needed.

• Monitor and track vehicle locations and driver status.

• Monitor daily logs and cameras for errors and/or compliance violations.

• Monitor drivers' working hours to ensure compliance with federal and state laws and regulations.

• Readiness and area knowledge to cover unexpected routes or staffing shortages to assure customer needs are met.

• Prepare reports as instructed for review.

• Ability to work weekends/extended hours on rotation.

• Perform other related duties as assigned.

REQUIRED QUALIFICATIONS AND SKILLS

• Ability to manage time efficiently.

• Work well when supervisors are not present.

• Must successfully pass a background investigation

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Ability to remain calm and professional under pressure.

• Strong problem-solving skills and attention to detail.

• Customer-focused attitude with a commitment to providing high-quality service.

PREFERRED QUALIFICATIONS AND SKILLS

• Proficiency in using dispatch software and GPS tracking systems.

• Previous experience as a dispatcher, preferably in the transportation or NEMT industry.

POSITION REQUIREMENTS

EDUCATION

• High school diploma or GED; supplemented by 4 to 9 months of vocational/technical training in office practice and procedures.

EXPERIENCE

• Six months previous experience in operation of radio communication equipment, up to three months driving experience, and possess knowledge of computer programs; or an equivalent combination of education, training, and experience.

TRAVEL

• This role does require travel to our sister clinic in Tumwater, WA for training during onboarding process.

CONFLICT OF INTEREST:

All employees shall refrain from any private business or activity, which might cause their personal interest to conflict with or affect the impartial discharge of their duties to the Kalispel Tribe of Indians. Each employee must demonstrate personal integrity and is charged with the responsibility to serve and represent the Kalispel Tribe in a professional manner. Employees must be free and appear free of any activity, agreement, business investment, or interest in situations, which may interfere with that.