What are the responsibilities and job description for the Director of Services position at CAMBA?
About Us:
CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. Our services include Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services.
We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA operates six single adult shelters and six family shelters, as well as one drop-in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.
Our The Landing Family Shelter, funded by the New York City Department of Homeless Services, provides comprehensive case management services to 169 families in a transitional residence program for homeless families.
Job Description:
Director of Social Services
Reports to: Vice President
Responsibilities:
- Ensure newly admitted clients receive social service intake within 48 hours of assignment to a case manager.
- Monitor and track client intakes and move-outs using DHS rosters to update the Landing master roster daily.
- Oversee all ACS cases and ensure monthly tracking forms are completed and submitted to DHS.
- Meet with community agencies to assist with high-risk case conferences as needed.
- Understand all aspects of contract requirements and communicate this understanding to staff.
- Supervise a minimum of four direct reporting staff and their subordinates to ensure clients complete tasks such as gaining entitlements, employment, and housing options.
- Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements.
- Teach, coach, and work with direct staff on how to interact with and/or engage clients to maintain entitlements and become eligible for housing subsidies.
- Conduct weekly client progress reviews with staff.
- Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
- Respond to critical incidents that require immediate attention.
- Access client data using various tracking and program databases.
- Prepare contract reports and statistical information for both CAMBA management and funder use.
- Assist in the analysis of program and demographic data to make programmatic improvements.
- Organize onsite and offsite training opportunities for professional development of staff.
- Assist the Senior Program Manager in providing oversight for all aspects of the program in their absence.
- Confer with the Senior Program Manager, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
- Attend staff/funder/outside agency meetings as requested.
- Facilitate weekly meetings with social service staff to address client issues and progress.
- Prepare performance appraisals for direct reporting staff.
- May develop appropriate marketing material and marketing/outreach strategies for the program.
- May network both within and outside CAMBA to expand client recruitment and opportunities for client success.
Requirements:
- Must be on call 24/7 and may be required to work some holidays.
- Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance, and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
- Bilingual preferred.
About CAMBA:
CAMBA offers a comprehensive benefits package, including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
CAMBA is an equal opportunity employer and encourages people of color, people with disabilities, and lesbian, gay, bisexual, and transgender people to apply.
