What are the responsibilities and job description for the Front Desk Associate position at Cambio Property Management LLC?
About Cambio: Cambio Communities was established in 2020 by a team of seasoned professionals in the manufactured housing industry, united by a shared vision to transform how communities are managed and how residents are valued.
At Cambio Communities, our people are at the heart of everything we do. We’re dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a real difference in the lives of our residents through providing exceptional service and fostering thriving, connected communities.
We’re a people first organization and here’s how you’d fit in at Cambio:
At Cambio Communities, our Core Values define who we are and how we operate. Represented by the acronym EPIC – Empowerment, Passion, Integrity, and Collaboration – these principals guide our commitment to creating exceptional (or EPIC) experiences for our residents, our team members and our communities.
Position Summary
The Front Desk Associate will work on-site during office hours and is responsible for being the first impression for all visitors, showcasing a pleasant, professional, and customer service driven skillset. The Front Desk Associate will work to create a positive first impression as they greet clients, guests, and visiting employees at the corporate office and will provide various administrative support across the organization as needed and will ensure alignment with the company’s goals and objectives and representing the company’s core values.
Unique Qualifiers
This job specifically requires:
- The duties of this position must be reliably performed on-site during office hours.
Duties and Responsibilities
What you will do:
The qualified individual will work as an integral part of the Cambio team to perform the following essential job functions:
- Respond promptly and professionally to all phone, email, postal mail communications.
- Greet, welcome, and announce the arrival of any office guests. Provide assistance to the meeting location and/or provide customer service at the door, as needed.
- Receiving all inbound customer service calls and relay them to their respective department for prompt resolution. Log and track inbound calls and send caller information to the respective manager/department for continued follow up until there is a resolution. Follow up if the resolving department does not respond immediately.
- Complete various general administrative tasks, such as ordering supplies, sorting mail, data entry, and excel spreadsheet maintenance.
- Work as a member of the Cambio team, displaying a willingness to provide back‐up support for coworkers when appropriate and on general projects as needed.
- Arrange for front desk coverage in advance of any planned Paid Time Off. Work directly with employees to manage a regular lunch coverage schedule, PTO, and backup options for unexpected absences.
- Position may require flexible hours, evenings, or weekends on occasion.
- Other duties as assigned.
Qualifications
What you should have:
- Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
- Must have reliable transportation to work.
- Computer skills required: Microsoft Office Suite, including Word, Excel, and specifically Outlook.
- Exceptional customer service and communication skills.
- Strong organizational, time management and follow-through skills.
- Ability to multitask and be a team player in a fast-paced environment.
- Detailed orientated and self-starting.
- Team oriented with an exceptionally strong work ethic and outstanding interpersonal skills.
- Demonstrated analytical and organizational skills, problem solving abilities, and attention to detail.
- Poised and polished professional with excellent oral and written communication skills.
- Strong judgement and decision-making skills.
- A growth mindset; always testing and learning.
- A willing behavior toward work; able to pitch in when asked, even if outside of comfort zone.
- Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the office or community.
Compensation
What we have to offer:
We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.
Supervisory Responsibilities
- This job has no supervisory responsibilities.
Physical Demands and Work Environment
- Frequently required to sit, stand, walk
- Occasionally required to balance, bend, stoop, or kneel
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
- The employee must occasionally lift and /or move more than 20 pounds.
Equal Opportunity Employer
At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.
Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Unsolicited resumes from third party agencies will not be accepted.
