About Cambio

Position Summary

Duties and Responsibilities

What you will do:

Auditing

• Efficiently audit all types of transactions by following the documented process
• Send follow-up messages to staff as needed to meet deadlines
• Print and mail out SODA’s from the corporate office as needed

Miscellaneous

• Host online training sessions as applicable
• Manage bankruptcy tracking and provide updates to staff when needed
• Update and create letters as needed in Document Creation Center
• Create, document and update new and existing policies and procedures related to the Operations Department

• All other tasks that may be assigned by supervisor

They will also provide support to or may have special temporary or permanent assignments to:

Titles

• Apply for title when we acquire, liquidate or dispose of inventory
• Apply for duplicate titles when needed
• Work with attorneys to apply for abandoned home titles
• Apply for repossession titles when needed
• Add liens to titles when needed
• Run reports to verify all homes that need titles are being worked on and provide status updates monthly
• Scrap out titles for homes that have been removed/demolished
• Identify any title issues during acquisitions and work with the acquisitions teams and seller to have them corrected
• Work with counties to ensure new homes are added to tax rolls as needed
• Organize and maintain physical titles
• Process incoming title mail

Onboarding/Separation Tasks

• Set up accounts and request access for new employees with Manage America, Origen, Back Office, DocuSign, FedEx, Office Depot, Lowes Online Ordering, Lowes Purchasing Cards and WaterScope
• Delete accounts and remove access for separated employees
• Create and end employee housing incentives in Manage America based on new hire and separation emails
• Communicate the creation and deactivation of accounts with HR and necessary staff in a timely manner
• Provide support to employees when they are having issues with Manage America, Origen, DocuSign, FedEx, Office Depot, Lowes Online Ordering, Lowes Purchasing Cards and WaterScope
• Perform quarterly audits on user access to Manage America, DocuSign, FedEx, Office Depot, Lowes Online Ordering, Lowes Purchasing Cards and WaterScope

Vehicle Module

• Add new vehicles to the existing insurance policy
• Send all Community Managers updated proof of insurance for their vehicles before existing policies expire
• Remove vehicles from the existing insurance policy once they are sold or scrapped
• Keep the Vehicle Module in Back Office updated with the purchase of new vehicles, the sale or scrapping of existing vehicles and the updated insurance policies for each vehicle
• Provide driver information to insurance company as needed

Collections

• Combine files and send collection packages to the Collections company to be worked on each week
• Answer any questions the Collections company may have
• Run monthly reports for NCS and Merchants & Medical to document the progress made by both collection companies
• Keep the Site Audit module updated
• Notate why certain files cannot be sent to Collections
• Answer any questions the field might have about the Collections process
• Answer any questions from Merchants & Medical on Meritus collection accounts

Help Desk

• Reassign help desk tickets to the proper category as needed
• Process help desk requests that come in through the Manage America and Operations SharePoint Help Desk

Underwriting

What you should have:

• High school diploma or general education degree (GED), or one to three months related administrative experience and/or training, or equivalent combination of education and experience.
• Must have reliable transportation to work.
• Computer skills required: Microsoft Office Suite; internet skills, ability to learn new systems software quickly, proficient data entry skills
• Demonstrated excellence in time management and follow-up
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Supervisory Responsibilities

Physical Demands and Work Environment

• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to talk or hear
• The employee must occasionally lift and /or move more than 20 pounds.
• Work a minimum of 4 weekdays from the Support Center (main office)

Equal Opportunity Employer