What are the responsibilities and job description for the Host position at Cambria Detroit?
The Cambria Hotel in Detroit is expanding and looking for a dynamic and energetic Banquet Captain to join our team!
About Detroit Cambria:
The Cambria Hotel in Detroit features amenities that appeal to modern travelers, including immersive, spa-style bathrooms with Bluetooth mirrors - Contemporary and sophisticated guest rooms, complete with modern fixtures, abundant lighting, and plush bedding – Multiple food and beverage options - Flexible meeting and event space- State-of-the-art fitness center - Locally inspired designs
About Cibo Detroit:
Welcome to Cibo, the ultimate destination for fine dining in Downtown Detroit.. Step into our beautifully designed restaurant, featuring Palm Trees, Moroccan lattice, and custom seating, and indulge in a culinary experience like no other. With 200 seats, Cibo is a spacious and refined restaurant, situated within a luxurious hotel that boasts five other kitchens, speak easy, roof top, and golf simulators. Our dedication to providing the best culinary experience starts with sourcing the finest ingredients available, with a strong focus on partnering with local farms and producers. This commitment to using fresh, high-quality ingredients ensures that every dish at Cibo is bursting with flavor.
Job Summary:
The Host/Hostess role is very critical. They are the first and the last person that the guest will encounter and set a tone for the rest of their dining experience. A Host/Hostess duties primary focus on ensuring that guests have a positive experience as soon as they enter the restaurant.
Duties/Responsibilities:
- Greet incoming guests when they enter and exit the restaurant and acknowledge each guest by name.
- Take reservations.
- Answer incoming phone calls.
- Seat guest.
- Assist servers.
- Serve food. (If required)
- Regularly check cleanliness of restrooms.
- Observe and report any potential issues in the bar, parking lot, and restaurant area to management.
- Assist customers with any difficulties or escalating problems to management.
- Additional duties as assigned.
Required Skills/Abilities:
- The ideal candidate for this position must be extremely friendly, outgoing, and organized.
- Positive attitude and interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts.
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
- Excellent organizational skills and attention to detail.
- Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
Education and Experience:
- High School Diploma or Ged preferred.
- Prior Restaurant experience preferred.
- Prior Hosting Experience preferred.
Physical Requirements:
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift fifty pounds at a time.
- Requires standing for extended periods of time.
- Ability to traverse all parts of the restaurant quickly.
Cibo Detroit provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
