What are the responsibilities and job description for the Guest Service Representative position at Cambria Landing Inn.?
Cambria Landing Inn in Cambria, CA is looking for a part time Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.
Core functions of the position, but are not limited to the following;
Essential Functions and Responsibilities of the job include but are not limited to:
accurate hotel charges upon check-out.
and information, utilize suggestive selling techniques, demonstrate advantages and create value for
our guests.
the phone.
operations.
Essential Functions and Responsibilities of the job include but are not limited to:
- Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team
- Utilize Proper Protective Equipment (PPE) as required and in accordance with property
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing
- Communicate effectively with guests and fellow team members.
- Greet arriving guests and complete established check-in procedures on a daily basis in order to
- Facilitate guest departures on a daily basis by following established procedures in order to close
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using
accurate hotel charges upon check-out.
- Courteously answer inquiries and accept reservations, both in person and over the phone, by
and information, utilize suggestive selling techniques, demonstrate advantages and create value for
our guests.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to
the phone.
- Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting
- Control cash and credit transactions at the front desk and maintains complete
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to
- Contribute to and maintain established information and communication sources such as
operations.
- Provide assistance to other team members and departments to contribute to the best overall
- Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Scale: $18.00 to $19.00/hr.
Salary : $18 - $19