What are the responsibilities and job description for the Front Desk Agent position at Cambria Madeira Beach?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong communication skills and a passion for hospitality, ensuring that each guest has a memorable experience from check-in to check-out. This role is essential in maintaining the smooth operation of the front desk and enhancing guest relations.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
- Maintain a clean and organized front desk area, adhering to safety and hygiene standards.
- Utilize phone systems effectively to manage incoming calls and relay messages to guests or staff.
- Assist with guest relations by addressing concerns or complaints in a professional manner.
- Collaborate with other departments to ensure seamless service delivery.
Requirements
- Previous experience in hospitality management or a similar role is preferred.
- Strong knowledge of guest services and hotel operations.
- Excellent phone etiquette and communication skills, both verbal and written.
- Bilingual candidates are highly encouraged to apply, as this enhances guest interactions.
- Familiarity with hotel management software is an asset.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
- A positive attitude and a commitment to providing outstanding customer service.
Join our team as a Front Desk Agent where you can make a difference in the lives of our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 30 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $16 - $18
