What are the responsibilities and job description for the Senior Fraud Investigator position at Cambridge Financial?
POSITION : Senior Fraud Investigator
Summary :
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. Our team mission at Cambridge Savings Bank is to protect the Bank, its customers, and their assets against financial crimes. This team focuses on the identification, prevention, analysis, and reporting of fraud events across the Bank. Additionally, this team has responsibility to enhance internal (CSB) and external (customer) education on fraud risks and mitigation best practices. The Senior Fraud Investigator is an experienced professional responsible for managing complex investigations into financial crimes, suspicious activity and misconduct. This role involves being a leader and subject matter expert for the Bank and its customers on a team that works to pre-emptively identify fraud, develop investigative strategies, and ensure compliance with regulatory requirements. The Senior Investigator must have excellent communication, prioritization, and diplomacy skills to successfully meet our mission and the strategic priorities of CSB.
Key Result Areas :
- Proactively review fraud alerts and lead complex investigations sourced from monitoring software, customer reporting, internal escalation, and external contact into financial crimes, including large scale frauds, suspicious activity and misconduct. Refer investigations to other Fraud Investigators, as necessary.
- Act as subject matter expert and mentor to Fraud Management team, other business lines, and customers providing regular guidance and support
- Perform an independent assessment of the risk represented by the customer and / or the activity in which the customer has engaged.
- Determine the best investigative approach for each unique case, ensuring that key questions are addressed, and that department policies and regulatory expectations are satisfied.
- Exercise critical thinking and informed decision-making skills to efficiently and effectively determine whether further investigative and analytical activity is recommended.
- Recommend investigative strategies, methodologies, or control adjustments based on alert / case trending for additional opportunity to mitigate fraud risks.
- Frequently partner with the BSA team through the intake of referrals and support requests.
- Liaise with management, senior leaders, and external contacts including law enforcement agencies.
- Stay updated on relevant laws, regulations, industry trends, new investigative practices related to financial crimes.
- Acts as team lead back up in the absence of the Fraud Director.
- Act as the primary support for project work including system demonstrations, rollout testing, and process review recommendations.
- Perform additional duties as required.
Qualifications :
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.
Location :
Hybrid / Waltham, Massachusetts
About Cambridge Savings Bank :
Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSBs investment-grade rating, reinforcing the banks position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com , or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
LI-Hybrid
