HIRING FOR SCHEDULING COORDINATOR / CALL CENTER REP

Scheduling Coordinator

Boca Raton area.

Walk ins welcome from Mon-Fri 9am - 4pm @ 951 Broken Sound Parkway., Ste. 188, Boca Raton, FL - License #B2800283

AVAILABLE POSITION:

Job Type: Full-time

Salary: $18.00 per hour

We are the Benchmark of American Security. Our Core Values :Taking care of our people Our people are the key to our success. We strive to create an environment where everyone feels they are respected, their contributions are valued and they have equal access to growth and development opportunities. Teamwork Working together as a team is central to everything that we do. We perform at our best, and we are safest and most successful when we work together as one. Integrity We strive to understand the impact of our decisions. We accept responsibility for our actions. We do not tolerate dishonest or unethical behavior. We do the right thing. Sense of Urgency We work as if everything is time sensitive, because it is. We work swiftly, efficiently and with attention to detail. Entrepreneurial Spirit Our people are encouraged to adopt and adapt good ideas from others and initiate creative and innovative ways of serving our customers and improving the business. World-Class Customer Service We understand our Customer's needs and consistently deliver on our promises. Our goal is to always exceed expectations in everything that we do, setting the standard for our industry

The Scheduling Coordinator is responsible for day to day creation and filling of assigned sites The position is primarily responsible for ensuring all sites are manned with guards who meet site specific requirements

.Requirements Include:

• Full-Time and Full Flex availability, as shifts and schedules may change weekly Use of Microsoft Outlook, Spreadsheet Software, and Word Documents Knowledge of security operations
• Strong oral and written communication skills Strong customer service and service delivery orientation
• Must be detail-orientated and able to handle multiple tasks
• Ability to work at a fast pace and work efficiently under pressure Must possess a high school diploma or equivalent
• Must possess a security D License;
• Must possess a valid Driver's License in order to drive company vehicles
• Exceptional customer service, active listening, verbal and communication skills, and professional phone voice
• Proficiency with computers and strong typing skills, including Microsoft Office Applications Strong time management and decision-making skills.
• Ability to work as a team, work in collaboration, and cooperate with a team.
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Must be willing to relocate or drive to different areas.

Responsibilities Include:

• Ensuring all sites have a created and filled schedule
• Receiving and making phone calls regarding schedules, uniforms, and orientation
• Updating valiant with call outs and shift coverage
• Scheduling guards for meetings and classes Knowing site specific post orders and ensuring any questions from guards can be answered correctly regarding sites
• Managing unbilled overtime (Making sure minimal is given if unnecessary) Updating floaters lists accordingly
• Receiving lists of license renewals and advising guards of their license statuses. Also, receiving updated copies, via text or email, and sending them to the Branch Manager
• Documenting all call outs, no calls/no shows, and late-nesses Effective oral and written professional communication skills
• Branch Operations Director, and Branch Operations Specialists Scheduling new hires for appointed requisition forms and sufficient training Sending a daily email on what transpired throughout the day and the daily work of the branch coordinator
• Texting guards their schedules correctly and professionally (via text and/or email) Making guards permanent schedules to reduce the amount of sending schedules weekly Knowing all sites in the Branch and guards who can and cannot be placed at the certain sites
• Under dire circumstances, may be required to help deliver and/or pick up company vehicles
• Any other duties as assigned by Branch Operations Manager