What are the responsibilities and job description for the Customer Care Representative -- CAMC Cancer Center Oncology -- Cancer Center Building position at CAMC Health System?
To assist in the maintenance of patient records, including preparation, filing, purging, transferring records and obtaining release of information.
Responsibilities
• Answer all incoming phone for Cancer Center. • Triage calls and taking messages appropriately. • Scan all outside documentation. • Respond to medical records requests in a timely manner.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.
Education
• High School Diploma or GED (Required)
Credentials
• No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Cancer Center Building
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org
