LPN-PH Resource - Clinical Resource Department - Memorial Hospital

Job Summary

Provide optimum assistance to the health care provider providing services to the patient. Provide patient registration, discharge, and other related services for the assigned area.

Responsibilities

• Provide clerical support to providers, patients, and staff to expedite patient flow, telephone communications and quality patient care. Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures. Duties may include : Greet and register patients utilizing the appropriate PC software system. Explain payment policy and insurance coverage prior to patient registration, obtain insurance information, and pre-certification if applicable. Responsible for discharging patients from the facility, documenting and tabulating all charges and payments and maintaining accurate financial data on patients. Schedule patient appointments as required. Legibly and accurately transcribe orders utilizing knowledge of policy and procedures and legal documentation on patient record. Responsible for billing, collection, refunding, disposition, and communications regarding patient accounts. Prepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions and equipment loan-outs. Responsible for answering telephone, furnishing information as applicable by policy, and disposition of calls. Retrieve, photocopy, as necessary and file medical records; prepare, review and process records to endure completeness and accuracy. Distribute mail and interdepartmental correspondences; operate postage meter if necessary. Perform vital signs, document medications / drug allergies and triage patients based on subjective data. Collect and prepare specimens for reference lab testing to include venipuncture of adults and children. Perform point of service laboratory testing and Quality Control procedures as required. Perform elecenterocardiograms and assist with stress testing as required. Administer PO, IM, Sub Q and ID medications as delegated with verification of the "five R's" by the provider. Obtain IV access and provide "plain fluid" infusion. Perform audiograms, pulmonary function testing, drug screen collections and nebulizer treatments as required. Prepare patients, exam rooms and equipment for examinations and procedures. Assist physician during patient visit and assist with procedures such as laceration repair, wound dressings, sigmoidoscopies and other minor procedures, as necessary. Gather and document pertinent information in the patient record, as necessary. Communicate information to the patient as directed by the provider and instruct patients in necessary preparation for diagnostic and therapeutic regimens. Function as a liaison between provider, patient and staff to expedite patient flow, quality patient care, appointment and test scheduling and referrals. Sort diagnostic test results by established parameters.
• Assist with ordering and maintenance of inventory.
• Obtain / maintain / transport equipment, supplies and specimens.
• Orient new staff to LPN role.
• Maintain patient confidentiality.
• Behavioral requirements : Has communications skills : Verbal communication is correct at all levels. Non verbals are in agreement with the verbal message. Passes information in a correct and timely manner. Uses appropriate language : no profanity. Is open to new ideas and situations. Shows proof of positive customer service and co-worker Shows proof of tact / patience / courtesy in all contacts.
• Smile.
• Make eye contact.
• Greet people by saying "Good (morning, afternoon, or evening). How may I help you?"
• Use a friendly tone of voice.
• Be patient with the patients.
• Give timely and complete explanations.
• Be kind.
• Be sure that the patient feels important.
• Be thoughtful of patient needs.
• Do not complain about work in the hearing range of patients / customers. e. Can adjust work speed for peak periods and slack times. Is involved in problem solving on a day to day basis. Completes work assignments on time. Seeks help to deal with problems. Works with care providers and co-workers as necessary to provide smooth and efficient delivery of patient care and services. Work the hours / time necessary to meet patients' needs. Answers to own decisions and work.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)The employee must possess / obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in : 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.Competency StatementMust demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit / department specific competency checklist.Common Duties and Responsibilities(Essential duties common to all positions)1. Maintain and document all applicable required education.2. Demonstrate positive customer service and co-worker relations.3. Comply with the company's attendance policy.4. Participate in the continuous, quality improvement activities of the department and institution.5. Perform work in a cost effective manner.6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.7. Perform work in alignment with the overall mission and strategic plan of the organization.8. Follow organizational and departmental policies and procedures, as applicable.9. Perform related duties as assigned.

Education

Credentials

Work Schedule : Nights

Status : 72 hrs per pay

Location : Memorial Hospital

Location of Job : US : WV : Charleston

Talent Acquisition Specialist : Jamie L. Douglas jamie.douglas@vandaliahealth.org