Program Coordinator

Responsible for administrative coordination related to the Integrated Health Education department. This includes creating and maintaining data collection systems for the monitoring and presentation of key operational metrics, including financial data and payment/reconciliations. Ensure the operational metrics are accurately monitored and measured according to the actual and budgeted values. Also providing schedule management and other administrative support for the Director and Medical Director of IHE.

Program Coordination (75%):

• • Managing and coordinating daily operations and logistics at the Center for Learning and Research (specific to Integrated Health Education). This is includes (but is not limited to):

  • • Prepare, analyze, and maintain financial data as required for financial reporting, budgets, and forecasting.
    • Create and maintain data collections systems.
    • Prepare budget documents with the assistance of the Director of IHE.
    • Managing data, reports and other paperwork required for accreditation.
    • Support marketing/communication needs for the center.
    • Provide departmental meeting support through scheduling, developing agendas, taking meeting minutes as needed and ensuring follow through on activities.
    • Assist Director of IHE with projects as assigned.
    • Enhance professional growth and development through in-service meetings, educational programs, seminars, conferences, workshops, etc. to keep abreast of trends and changes in the field.
    • Manage supply inventory for all offices within IHE.
    • Provide administrative support for the Director of IHE and Medical Director as necessary, including travel requests and reimbursements.

  Customer Service (25%):

  • • Greet center guests, provide in-person and telephonic support as necessary
    • Coordinate requests with learners, course planners, simulation staff and external stakeholders and users using core values and attention to our “Best Place to Learn” focus area
    • Route telephone calls as needed.
    Manage and grow relationships with external users of the center to establish the CLAR as a community resource.
    

  Miscellaneous:

  • Organizing operational flow of multiple projects and concurrent training sessions with attention to detail, accuracy and a service mentality
  • Attending internal and external meetings as assigned and appropriate
  Other duties as assigned by Director and Medical Director
  

  Knowledge, Skills & Abilities

  Patient Group Knowledge (Only applies to positions with direct patient contact)
  
  The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
  
  Competency Statement
  
  Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
  
  Common Duties and Responsibilities
  (Essential duties common to all positions)
  
  1. Maintain and document all applicable required education.
  2. Demonstrate positive customer service and co-worker relations.
  3. Comply with the company's attendance policy.
  4. Participate in the continuous, quality improvement activities of the department and institution.
  5. Perform work in a cost effective manner.
  6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
  7. Perform work in alignment with the overall mission and strategic plan of the organization.
  8. Follow organizational and departmental policies and procedures, as applicable.
  9. Perform related duties as assigned.
  
  

  Skills

  Analytical skills, customer service, employee relations, handling multiple assignments, teamwork, verbal communication, project management, professionalism, use of the Microsoft suite, use of other scheduling software as appropriate
  

  Education

  Essential: Bachelors degree in related field.

  Education: Degree can be in Business, Education, Health Education or related.

  Level of Experience: 2-4 years in related field experience.

  Substitution: Associate degree in related field with 5-7 years related field. May substitute for bachelors and 2 years of experience.
  

  
  

  Work Schedule: Days
  

  
  

  Status: Full Time Regular 1.0

  Location: Chesterfield Bldg 4-Center for Learning & Research

  Location of Job: US:WV:Charleston

  Talent Acquisition Specialist: Tamara B. Young