Specialist Customer Account

Description

The Customer Account Specialist plays a crucial role in managing and growing relationships with key clients in the manufacturing sector.

• Develop and maintain strong client relationships: Understand client needs and provide tailored solutions.
• Maintains customer accounts and records: Documents customer interactions with details of inquiries, concerns or comments.
• Customer support: Provides support in all areas such as: Demand Management, Inventory, A/R and Sales.
• Drive sales and revenue growth: Identify and pursue new business opportunities.
• Coordinate with internal teams: Ensure timely delivery of products and services.
• Monitor client satisfaction: Address any issues or concerns promptly. 
• Prepare and present reports: Provide updates on account status, sales activities, and forecasts.

Qualifications

• Technical Proficiency: Familiarity with CRM software, Microsoft Office Suite.
• Project Management: Ability to oversee projects from start to finish. 
• Customer Relationship Management: Strong focus on maintaining and enhancing client relationships.
• College degree preferred.
• Proven experience as an Account Manager or in a similar role within the manufacturing industry.
• Excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage multiple accounts and projects simultaneously.