Part-Time Front Desk Associate

Job description

Part-Time Front Desk Associate – Job Description
Reports to: Community Manager and Building Board
Schedule: Monday to Friday, 4 p.m. to 8 p.m.

Overview

The Front Desk Associate (FDA) at 22 South Front Street is integral to maintaining building security, providing resident support, and fostering a welcoming and professional environment. This role requires a balance of customer service, technical proficiency, and attention to detail. The responsibilities outlined may evolve to meet building needs and resident feedback.

Primary Responsibilities

Building Security and Monitoring

• Monitor all entry and exit points, check identification, and enforce security protocols to maintain safety.
• Control contractor access.
• Learn and use security, door entry, and CCTV monitoring systems.

Visitor and Resident Assistance

• Greet residents, guests, and service personnel warmly and professionally.
• Open doors and gates for individuals as needed.
• Announce visitors to residents/owners before granting access.
• Assist with heavy items using the building’s hand cart.
• Deliver packages to units.

Communication

• Respond promptly to calls, emails, and in-person inquiries.
• Record incidents, maintenance issues, or resident concerns in a log and escalate them to management as necessary.

Building Maintenance Support

• Monitor and report issues with HVAC, lighting, elevators, and other common areas.
• Perform light maintenance, such as vacuuming elevator cabs, replacing lightbulbs, or tidying carts.
• Handle trash management, including ensuring the trash rooms remain clean and organized.
• Spread salt on sidewalks during light snowfalls to maintain safety.

Move-In/Move-Out Coordination

• Inspects hallway of the affected move before and after.
• Notifies property manager of issues to be charged to the resident.
• Directs cleaning staff to remediate small issues.

Emergency Response

• Act as the first line of defense in an emergency, responding to incidents as necessary.
• Knowledge of safety protocols and the ability to act quickly in emergencies is critical.

Skills and Attributes

• Multitasking Ability: Effectively manage multiple requests and prioritize tasks as needed.
• Technical Proficiency: Operate building access and security systems and provide basic troubleshooting. Basic knowledge of office computer technology.
• Attention to Detail: Maintain accurate logs, records, and inventory lists.
• Physical Capability: Perform light maintenance tasks and assist with occasional lifting or moving of items.

Additional Responsibilities

• Monitor compliance in garage storage and trash room organization.
• Assist in troubleshooting building systems, including inspecting mechanical and fire pump rooms.
• Assist residents with AV equipment and event setup as required.

Compensation

• Hourly Rate: $20/hour
• Overtime: Opportunities available as per building needs.
• Event-specific tasks (e.g., setup and AV support) may be compensated directly by event organizers based on task complexity.

This job description is subject to periodic updates to meet evolving building requirements and resident expectations.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 20 per week

Schedule:

• 4 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Philadelphia, PA 19106 (Required)

Ability to Relocate:

• Philadelphia, PA 19106: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Expected hours: 20 per week

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• Monday to Friday

Ability to Commute:

• Philadelphia, PA 19106 (Required)

Work Location: In person

Salary : $20