What are the responsibilities and job description for the CTE - Pre-Apprenticeship Computer Support Specialist position at Camden County School District?
Camden County Schools
Computer Support Specialist Pre-Apprenticeship
NATURE OF WORK
An employee in this class performs tasks to aid in the ongoing support of teachers and students using computers in K-12 classrooms. Computer support specialists help people who have computer problems through phone, email, or in-person visits. Tasks also include troubleshooting problems such as logging on to computer systems or software, printing malfunctions, or routine error messages. In some cases, the employee will research appropriate manuals to find answers. They often work under network and computer systems administrators, who handle more complex tasks.
REQUIREMENTS
Minimum age 16 years old
Current Camden County Schools high school student
CIS 110 course completed
Physical requirement - lift 50 lbs
Pass background check
Review and Understand CCS School Board Policies
SALARY
Starting pay $11 per hour with incremental increase in salary up to $15 per hour.
ILLUSTRATIVE EXAMPLES OF WORK
Train users to work with new computer hardware or software such as printers, word processing software, and email
Pay attention to users when they describe their computer problems
Refer major hardware or software problems or defective products to technicians for service
Set up or do minor repairs on computer equipment and related devices
Provide information for others in the organization about what gives users the most trouble and about users' other concerns
Walk users through the recommended problem-solving steps
Ask questions to properly diagnose the problem
KNOWLEDGE, SKILLS AND ABILITIES
General knowledge of computers.
General knowledge of related information technology devices.
General knowledge of software packages utilized.
Ability to communicate with users to determine the nature of problems.
Ability to communicate effectively with users who may not be adept in clarifying problem situations.
Ability to train teachers in the use of hardware and software.
Ability to establish and maintain effective working relationships.
Ability to independently solve most minor problems.
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